Missing money transfer voucher

[MandyP]

Hello @Zondagh,

Could you kindly forward your account details, ID number and contact details to [email protected] with the subject line "missing money transfer voucher" so that we can identify your query and assist you further.

Kind Regards,

Mandy

[Lemogang]

I got the message but I deleted the voucher number by mistake place help me resend

[MandyP]

Hello @Lemogang,

Please be advised that you will need to delete the instant money voucher on your mobile banking app and create a new one. Simply log on to the app and follow these steps:

- Tap "Transact" at the to right corner of the app,

- Tap the last option that appears, titled "Send Instant Money"

- Tap on "Manage Vouchers"

- Select either "Beneficiary Vouchers" (if the voucher was sent to someone else) or "Your Vouchers" (If you sent the voucher to yourself)

- Proceed to delete

Once the voucher is deleted, the funds will be reversed into your account and you can proceed to creating a new voucher.

Kind Regards,

Mandy

[Lonwabo]

I tried this but I couldn't see the voucher

[LeboMathopa]

Thanks

[Minie]

Can't get full voucher number and i have R50 airtime but still what a poor service

[Minie]

Can't get full voucher number and i have spent R50 airtime but still what a poor service

[Boitumelo]

Hello @Minie,

The best way to resolve this is to ask the sender to cancel the voucher and recreate one for you. If you are the send follow the below steps:

• Login to your App/Internet Banking using user password,
• Select the menu bar bottom right,
• Then select "Instant Money"
• Select Manage vouchers,
• Then select the voucher you would like to cancel and create.

Let me know if you still need further assistance on this.

Regards,

[Rouxy]

I also send the voucher to a cell number, never receive the SMS, now have to go back to App , delet the voucher, send it again , is going to charge another R10

[Lf0303]

Hi ,

This post comes up as "solved" but I can't see what the solution is. Can someone help me out please?

[MandyP]

Hello @Lf0303

Could you kindly forward your account details, ID number and contact details to [email protected] with the subject line "missing money transfer voucher" so that we can look into this matter and assist you further.

Kind Regards,

Mandy

[MandyP]

Hello @Lf0303

Could you kindly forward your account details, ID number and contact details to [email protected] with the subject line "missing money transfer voucher" so that we can look into this matter and assist you further.

Kind Regards,

Mandy

[Mabalwa1]

How, procedure please

[Alistair1]

If just bought electricity but never received the voucher

[Mabalwa1]

That option doesn't exist. Provide procedure.

[Bev_S]

I had a similar problem. Needed to transfer money quickly so used "instant" money. 

No code received until a week later (!!!) after half an hour on the phone to Standard bank. 

But .... of course I was charged R10 for this so-called service :(

[Ontefetse]

My mom transferred me money from her FNB account yesterday.but it's not yet reflected

[Ontefetse]

My mom transferred me money from her FNB account yesterday.but it's not yet reflected

[Wisegeneral]

I was sent a voucher tried to get the money could not now the voucher is blog for 24hours that money needs to be used in an hours tim what do i do now?

[Wisegeneral]

I was sent a voucher tried to get the money could not now the voucher is blog for 24hours that money needs to be used in an hours tim what do i do now?

[Billbere]

I did a money transfer yesterday but it haven't reach to the other account