05-03-2018 01:31 PM
Hello @Zondagh,
Could you kindly forward your account details, ID number and contact details to [email protected] with the subject line "missing money transfer voucher" so that we can identify your query and assist you further.
Kind Regards,
Mandy
01-05-2018 02:54 PM
08-05-2018 08:15 AM
Hello @Lemogang,
Please be advised that you will need to delete the instant money voucher on your mobile banking app and create a new one. Simply log on to the app and follow these steps:
- Tap "Transact" at the to right corner of the app,
- Tap the last option that appears, titled "Send Instant Money"
- Tap on "Manage Vouchers"
- Select either "Beneficiary Vouchers" (if the voucher was sent to someone else) or "Your Vouchers" (If you sent the voucher to yourself)
- Proceed to delete
Once the voucher is deleted, the funds will be reversed into your account and you can proceed to creating a new voucher.
Kind Regards,
Mandy
09-05-2018 11:05 AM
11-06-2018 10:19 AM
03-07-2018 04:05 PM
03-07-2018 04:08 PM
17-07-2018 12:12 PM
Hello @Minie,
The best way to resolve this is to ask the sender to cancel the voucher and recreate one for you. If you are the send follow the below steps:
Let me know if you still need further assistance on this.
Regards,
04-12-2018 08:11 PM
10-12-2018 08:45 PM
11-12-2018 08:41 AM
Hello @Lf0303
Could you kindly forward your account details, ID number and contact details to [email protected] with the subject line "missing money transfer voucher" so that we can look into this matter and assist you further.
Kind Regards,
Mandy
20-12-2018 08:37 PM
02-01-2019 10:11 PM
16-01-2019 09:50 AM
11-02-2019 06:24 AM
I had a similar problem. Needed to transfer money quickly so used "instant" money.
No code received until a week later (!!!) after half an hour on the phone to Standard bank.
But .... of course I was charged R10 for this so-called service :(
11-02-2019 10:57 AM
11-02-2019 11:00 AM
21-02-2019 12:50 PM
21-02-2019 12:51 PM
03-03-2019 07:59 AM
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