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Missing money transfer voucher

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Community Coordinator

Hello @Zondagh,

 

Could you kindly forward your account details, ID number and contact details to [email protected] with the subject line "missing money transfer voucher" so that we can identify your query and assist you further.

 

Kind Regards,

Mandy

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Lemogang
Occasional Visitor
I got the message but I deleted the voucher number by mistake place help me resend
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Community Coordinator

Hello @Lemogang,

 

Please be advised that you will need to delete the instant money voucher on your mobile banking app and create a new one. Simply log on to the app and follow these steps:

 

- Tap "Transact" at the to right corner of the app,

- Tap the last option that appears, titled "Send Instant Money"

- Tap on "Manage Vouchers"

- Select either "Beneficiary Vouchers" (if the voucher was sent to someone else) or "Your Vouchers" (If you sent the voucher to yourself)

- Proceed to delete

 

Once the voucher is deleted, the funds will be reversed into your account and you can proceed to creating a new voucher.

 

Kind Regards,

Mandy

 

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Lonwabo
New Contributor
I tried this but I couldn't see the voucher
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LeboMathopa
New Contributor
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Minie
New Contributor
Can't get full voucher number and i have R50 airtime but still what a poor service
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Minie
New Contributor
Can't get full voucher number and i have spent R50 airtime but still what a poor service
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Community Coordinator

Hello @Minie,

 

The best way to resolve this is to ask the sender to cancel the voucher and recreate one for you. If you are the send follow the below steps:

  • Login to your App/Internet Banking using user password,
  • Select the menu bar bottom right,
  • Then select "Instant Money"
  • Select Manage vouchers,
  • Then select the voucher you would like to cancel and create.

Let me know if you still need further assistance on this.

 

Regards,

 

 

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Rouxy
Occasional Visitor
I also send the voucher to a cell number, never receive the SMS, now have to go back to App , delet the voucher, send it again , is going to charge another R10
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Lf0303
Occasional Visitor
Hi ,

This post comes up as "solved" but I can't see what the solution is. Can someone help me out please?
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Community Coordinator

Hello @Lf0303

 

Could you kindly forward your account details, ID number and contact details to [email protected] with the subject line "missing money transfer voucher" so that we can look into this matter and assist you further.

 

Kind Regards,

Mandy

 
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Mabalwa1
New Contributor
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Alistair1
New Contributor
If just bought electricity but never received the voucher
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Mabalwa1
New Contributor
That option doesn't exist. Provide procedure.
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Bev_S
New Contributor

I had a similar problem. Needed to transfer money quickly so used "instant" money. 

No code received until a week later (!!!) after half an hour on the phone to Standard bank. 

But .... of course I was charged R10 for this so-called service :(

 

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Ontefetse
New Contributor
My mom transferred me money from her FNB account yesterday.but it's not yet reflected
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Ontefetse
New Contributor
My mom transferred me money from her FNB account yesterday.but it's not yet reflected
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Wisegeneral
New Contributor
I was sent a voucher tried to get the money could not now the voucher is blog for 24hours that money needs to be used in an hours tim what do i do now?
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Wisegeneral
New Contributor
I was sent a voucher tried to get the money could not now the voucher is blog for 24hours that money needs to be used in an hours tim what do i do now?
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Billbere
Occasional Visitor
I did a money transfer yesterday but it haven't reach to the other account
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