Missing money transfer voucher

[Norma]

Good morning,

I cancelled an instant money transfer. I just wanted to find out how long it takes for the money to come back in my account?

Kind regards,

Norma 

[MandyP]

Hello @Norma,

The funds should reflect immediately. Should this not be the case, kindly contact our customer care on 0860 123 000 in order to be assisted further.

Kind Regards,

Mandy

[Cassandra29]

Boitumelo does deleting the voucher reverse the transaction and return the money to the sender?

[Mandisa2]

I sent someone a voucher and they haven't received it, will I get my money back when I delete the it? I checked under the recipients profile and the voucher still does not show

[Subzer]

Where exactly

[Kadings]

The OTP doesn't come into my phone

[Kadings]

The Bank doesn't come into my phone, instead it is delivered somewhere else, why?

[MandyP]

Hello @Kadings,

Please note that your current contact details might be different to the one's we have on your profile. Kindly visit your nearest branch or contact 0860 123 000 in order to be assisted with updating your contact number.

Kind Regards,

Mandy

[Lemekwane]

On my app the cash send disappeared so I do not have that option of deleting. The manage vouchers tab is empty

[Mkg]

I bought groceries at Spar using my card, they doubled the transaction amount. How do I retrieve my money

[Kaali]

Can SOMEONE ANYONE please get standard bank to help me...i am on their instant money customer care line for over AN HOUR.....AN HOUR IMAGINE THAT!!!! HOW IS THIS EVEN POSSIBLE??? HOW??? HOW MANY PEOPLE DO THEY HAVE WORKING AT THE CALL CENTRE WHEN THEY SERVICE ALMOST HALF OF AFRICA??? 5 PEOPLE....WHAT THE HELL IS GOING ON???

[Lohan]

I have the same problem, but I forgot the pin, how do I delete the voucher without remembering the pin?

[Percy2]

How long does it take for the sent amount to reflect back in your account after deleting the voucher?

[ilanampiti]

Hello Kaali,

How can we assist you?

[ilanampiti]

Hello Lohan,

Please call the Instant Money Customer care number on 0860 466 639 or email [email protected] Alternatively, if the receiver tried to withdraw using the pin and  used the wrong pin until it blocked, the Instant Money sender will receive a new pin from Instant Money voucher.

[ilanampiti]

Hello Percy2,

Please contact our call centre on 0860 466 639 for assistance. 

[Dsjarred12]

When cancelling a voucher does the money reflect back into your account? And how long does it take?

[Diko]

Miss voucher

[Mark1975]

I have sent 2 vouchers the person has not received their voucher pin and tried to cancel it even changed the pin but to cancel it the pin does not want to work. Need someone to contact me cause am not going to waste a cent for STD Banks fault!

[TumeloRamakgolo]

I recently sent a instant money to my other phone but I didn't receive the sms and I now want to reverse the transaction but I can't find the beneficiaries so what must I do ??