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Missing money transfer voucher

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Noku93
Occasional Visitor
I followed these steps but when I get to the voucher I only see the last four numbers not the whole voucher number
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Mo99
Occasional Visitor
I do have a voucher but I can't see the 4 digits pin
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Sfundopeace
New Member
I sent my uncle R800 but he hasn't received any voucher and it's also not showing on the standard bank app. I called customer care and they said I should wait 2 hours since it was the first time sending instant money but it's been well over 2 hours and still no voucher is showing on the app and my uncle hasn't received anything either. Standard Bank I'm so disappointed in you and I'm literally in tears he really needed that R800 now I don't know what to do.
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Community Coordinator

Hello Sfundopeace,

 

I apologise for the inconvenience experienced, please escalate your query to : 0860 466 639 or [email protected] The Instant Money consultants will be able to asist you.

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