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10-07-2020 11:59 AM
Good Day
i have sent someone an instant money transfer and they have tried a few times to withdraw the money with technical errors all the time, now the atm says the voucher no longer exists and i cant see the voucher on my app anymore and the money has been deducted from my account.
I called in for assistance and twice while holding on the call was ended, the person depserately needs the money now and i cannot pay them again.
the person has told me from where they tried withdrawing, BP greenstone 9/07/2020 @ 10:22pm. they did not get the money or a receipt as the atm was out of paper, please advise how soon this can be sorted out. I would prefer that the money be reversed into my account and i can pay the person cash.
@rr wrote:
I've had the same problem. I sent someone an instant money voucher. They tried more than 3 times and the voucher was blocked. I tried the above option of going to see the voucher, but I do not see the voucher. How can I reverse it?
@rr wrote:
I've had the same problem. I sent someone an instant money voucher. They tried more than 3 times and the voucher was blocked. I tried the above option of going to see the voucher, but I do not see the voucher. How can I reverse it?
Regards karen
26-05-2020 07:04 PM
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