Missing money transfer voucher

[SilindileMbo]

Hi there,

Thank you for reaching out.

Instant money voucher SMSs are sent out immediately after the voucher is successfully created.

If you created the voucher, you can check the instant money voucher number under "instant money manage."

To access it from the app, please follow these steps:

• Open and sign into the Standard Bank App,
• Click transact,
• Select send,
• Select manage vouchers.

You can request that the sender provide you with the voucher number by following these steps to access their mobile app.

If the voucher is from a betting company, please get in touch with the company and request for the voucher to be resent.

For any pin related issues, kindly contact our instant money team at 0860 466 639.

Kind regards,

Silindile.

Standard Bank Team

[0799303178]

Please send me my voucher I never received 😔

[0799303178]

1500000

[Haneyb]

Send my voucher pin code

[FanaM1]

Hello there.

Thank you for reaching out.

Instant money voucher SMSs are sent out immediately after the voucher is successfully created.

If you created the voucher, you can check the instant money voucher number under "instant money manage."

To access it from the app, please follow these steps:

• Open and sign into the Standard Bank App,
• Click transact,
• Select send,
• Select manage vouchers.

You can request that the sender provide you with the voucher number by following these steps to access their mobile app.

If the voucher is from a betting company, please get in touch with the company and request for the voucher to be resent.

For any pin related issues, kindly contact our instant money team at 0860 466 639.

Kind regards,

Fana.

Standard Bank Team

[0736221775]

Voucher pin

[FanaM1]

Hi @duifiemoutonbro.

Thank you for coming back to us.

Instant money voucher SMSs are sent out immediately after the voucher is successfully created.

If you created the voucher, you can check the instant money voucher number under "instant money manage."

To access it from the app, please follow these steps:

• Open and sign into the Standard Bank App,
• Click transact,
• Select send,
• Select and manage vouchers.

You can request that the sender provide you with the voucher number by following these steps to access their mobile app.

If the voucher is from a betting company, please get in touch with the company and request for the voucher to be resent.

For any pin-related issues, kindly contact our instant money team at 0860 466 639.

Kind regards,

Fana.

Standard Bank Team

[duifiemoutonbro]

voucher recieve but not the pin and second 1 pincode recieve but not the voucher

[duifiemoutonbro]

did recieve voucher but not the pincode and the second one the pincode but not the voucher

[duifiemoutonbro]

did not recieve it

[FanaM1]

Hello @diamondb.

Thank you for reaching out to us.

We have shared steps on how to receive an instant money voucher.

Please see the "tagged message" for instructions on how to validate your voucher.

Please let us know if these solutions were helpful.

Regards

Fana.

Team Standard Bank

[diamondb]

I was sent the instant money and I forgot my pin code can you please help me

[FanaM1]

Hi @VN2.

Thank you for reaching out to us.

We have shared steps on how to receive an instant money voucher.

Please see the "tagged message" for instructions on how to validate your voucher.

Please let us know if you found these solutions useful.

Regards

Fana.

Team Standard Bank

[VN2]

Missing pin

[FanaM1]

Hello there.

We appreciate you reaching out to us.

We have shared steps on how to receive an instant money voucher.

Please check the "tagged message" for steps on how to check your voucher.

Please let us know if these solutions were helpful. 

Regards

Fana.

Standard Bank Team

[18J16]

I want to retrive my voucher

[FanaM1]

Hi @ABV.

Thank you for coming back to us.

Instant money voucher SMSs are received within seconds after the voucher has been created successfully.

If you created the voucher. You can check the instant money voucher number under instant money manage.

To access it from the app, please follow these steps:

• Open and sign into the Standard Bank App,
• Click transact,
• Select send,
• Select manage vouchers.

You can request the sender to provide you with the voucher number by following these steps to access their mobile app.

If the voucher is from a betting company, please get in touch with the company and request for the voucher to be resent.

For any pin related issues, kindly contact our instant money team on 0860 466 639.

Kind regards,

Fana.

Standard Bank Team.

[ABV]

Sorry this was an Instant money transaction

[ABV]

It was EFT payment

[FanaM1]

Hello @ABV.

Thank you for getting in touch with us.

Please let us know if this was an EFT or immediate money transaction so that we can help.

Please verify the source of the funds.

Looking forward to your response.

Regards

Fana

Standard Bank.