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A one-stop forum for all your banking questions
08-01-2024 09:51 AM
Good morning, @Nolan88.
Thank you for getting in touch with us.
For assistance with voucher cancellation from a betting company, please reach out to them for assistance.
Regards,
Standard Bank Team
06-01-2024 01:54 PM
10-12-2023 09:35 AM
Good morning.
Thank you for reaching out.
Please note that instant money voucher SMSs are sent out immediately after the voucher is successfully created.
If you created the voucher, you can check the instant money voucher number under "instant money manage."
To access it from the app, please follow these steps:
You can request that the sender provide you with the voucher number by following these steps to access their mobile app.
If the voucher is from a betting company, please get in touch with the company and request for the voucher to be resent.
For any pin related issues, kindly contact our instant money team at 0860 466 639.
Regards,
Standard Bank Team
09-12-2023 04:40 PM
still cant seem log in
09-12-2023 04:08 PM
why cant i get my voucher number & pin can it be sent to my number 0799028349
07-12-2023 09:03 AM
Good morning, @Galiema.
Thank you for reaching out.
Sure, you can. Please note that instant money voucher SMSs are sent out immediately after the voucher is successfully created.
If you created the voucher, you can check the instant money voucher number under "instant money manage."
To access it from the app, please follow these steps:
You can request that the sender provide you with the voucher number by following these steps to access their mobile app.
If the voucher is from a betting company, please get in touch with the company and request for the voucher to be resent.
For any pin related issues, kindly contact our instant money team at 0860 466 639.
Regards,
Standard Bank Team
06-12-2023 01:22 PM
16-11-2023 12:59 PM
Good day @Paisley22.
Thank you for bringing this to our attention.
Our instant money team needs to look into it.
Please get in touch with us at 0860 466 639 for assistance.
Regards,
Standard Bank Team
16-11-2023 09:24 AM - edited 16-11-2023 09:26 AM
Beautiful day, I received a voucher and PIN on 9/16/2023 and when I went to the ATM on 9/27/2023 it said the voucher was invalid or had been used. I have not withdrawn the funds and know that no one can use my cell phone, how can I find out where and how this voucher was withdrawn?
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13-11-2023 04:28 PM
Good day @Zakhele697.
Thank you for getting in touch with us.
Kindly note that the instant money voucher can be changed by the sender under instant money management.
If it is from a betting company, please call our instant money team at 0860 466 639.
Regards,
Standard Bank Team
11-11-2023 01:34 PM
07-11-2023 12:10 PM
Hi @Nurbek.
We appreciate you bringing this to our attention, and we would be delighted to assist you.
However, the information provided is insufficient.
Please let us know what problems you're having on your end. What is the error message you are receiving?
We look forward to hearing from you.
Regards,
Team Standard Bank
06-11-2023 02:47 PM
28-10-2023 11:54 AM
Hi @Nicky51.
Thank you for getting in touch with us.
We shared steps to follow regarding instant money.
Please take some time and follow them.
Let us know if you are experiencing any issues.
Regards,
Standard Bank Team
28-10-2023 12:13 AM
02-10-2023 05:11 PM
Good day @Paul45.
Thank you for reaching out.
Instant money voucher SMSs are sent out immediately after the voucher is successfully created.
If you created the voucher, you can check the instant money voucher number under "instant money manage."
To access it from the app, please follow these steps:
You can request that the sender provide you with the voucher number by following these steps to access their mobile app.
If the voucher is from a betting company, please get in touch with the company and request for the voucher to be resent.
For any pin related issues, kindly contact our instant money team at 0860 466 639.
Regards,
Fana.
29-09-2023 09:26 PM
29-09-2023 01:27 AM
Good day I have received a money voucher and pin on the 16th of September 2023 When I went to the ATM on 27th of September 2023 it said the voucher is invallid or been used. I did not draw the money and know that nobody had access to my phone how can I find out where and how this voucher was drawn?
25-09-2023 05:10 AM
20-09-2023 06:42 PM