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Missing money transfer voucher

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Community Coordinator

Re: Missing money transfer voucher

Hello @Zondagh,

 

Could you kindly forward your account details, ID number and contact details to [email protected] with the subject line "missing money transfer voucher" so that we can identify your query and assist you further.

 

Kind Regards,

Mandy

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Lemogang
Occasional Visitor

Re: Missing money transfer voucher

I got the message but I deleted the voucher number by mistake place help me resend
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Community Coordinator

Re: Missing money transfer voucher

Hello @Lemogang,

 

Please be advised that you will need to delete the instant money voucher on your mobile banking app and create a new one. Simply log on to the app and follow these steps:

 

- Tap "Transact" at the to right corner of the app,

- Tap the last option that appears, titled "Send Instant Money"

- Tap on "Manage Vouchers"

- Select either "Beneficiary Vouchers" (if the voucher was sent to someone else) or "Your Vouchers" (If you sent the voucher to yourself)

- Proceed to delete

 

Once the voucher is deleted, the funds will be reversed into your account and you can proceed to creating a new voucher.

 

Kind Regards,

Mandy

 

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Lonwabo
New Contributor

Re: Missing money transfer voucher

I tried this but I couldn't see the voucher
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LeboMathopa
New Contributor

Re: Missing money transfer voucher

Thanks

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Minie
New Contributor

Re: Missing money transfer voucher

Can't get full voucher number and i have R50 airtime but still what a poor service
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Minie
New Contributor

Re: Missing money transfer voucher

Can't get full voucher number and i have spent R50 airtime but still what a poor service
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Community Coordinator

Re: Missing money transfer voucher

Hello @Minie,

 

The best way to resolve this is to ask the sender to cancel the voucher and recreate one for you. If you are the send follow the below steps:

  • Login to your App/Internet Banking using user password,
  • Select the menu bar bottom right,
  • Then select "Instant Money"
  • Select Manage vouchers,
  • Then select the voucher you would like to cancel and create.

Let me know if you still need further assistance on this.

 

Regards,

 

 

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Rouxy
Occasional Visitor

Re: Missing money transfer voucher

I also send the voucher to a cell number, never receive the SMS, now have to go back to App , delet the voucher, send it again , is going to charge another R10
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