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Missing money transfer voucher

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Occasional Visitor
I followed these steps but when I get to the voucher I only see the last four numbers not the whole voucher number
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Occasional Visitor
I do have a voucher but I can't see the 4 digits pin
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New Member
I sent my uncle R800 but he hasn't received any voucher and it's also not showing on the standard bank app. I called customer care and they said I should wait 2 hours since it was the first time sending instant money but it's been well over 2 hours and still no voucher is showing on the app and my uncle hasn't received anything either. Standard Bank I'm so disappointed in you and I'm literally in tears he really needed that R800 now I don't know what to do.
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Community Coordinator

Hello Sfundopeace,

 

I apologise for the inconvenience experienced, please escalate your query to : 0860 466 639 or [email protected] The Instant Money consultants will be able to asist you.

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New Member
I have sent someone a voucher and they haven't received a message for about an hour now so I don't really know what is going on please help
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Community Coordinator

Hello @Dennis11,

 

Please can I ask that you to contact Instant Money Services/Customer Resolution Centre on 0860 466 639 or email at [email protected] or [email protected] in order to be assisted further on this matter.

 

Kind Regards,

Mandy

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Occasional Visitor
How do I find this page?
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New Contributor
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New Contributor
How I want to reverse it
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Community Coordinator

Hello @Gloria2 

 

Please contact us here: 0860 123 000 for further assistance.

 

Regards, 

Boitumelo

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Occasional Visitor

Dear Boitumelo,

 

I tried to pay my helper yesterday using instant money transfer. I created a pin and sent to her.

The money came off my account but neither of us got a message with the voucher number.

 

I emailed the address: [email protected] yesterday but I have not received a reply as yet.

This is supposed to be a quicker way to get money to your network but it is proving to be a 

drain on my time and it is unfair on the recipient who is waiting for her money.

 

Please assist as soon as possible.

Regards,

Ishara

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New Contributor
I sent someone an instant voucher and they didn't get the message for the voucher and my money is dedicated
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New Contributor
Nothing is showing just the amount of the voucher the is no 14 digits
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