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Mobile App : The device is not linked to your profile

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Occasional Visitor

I have a New Phone and on trying to log into my Standard Bank App I keep on getting a error message : The device is not linked to your profile

I've updated the App / Restrarted my phone and also removed the App on my old phone.

I have called into the call centre to report this error and still noting.

Any advice please

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New Member
I had been experiencing the same issue. I tried deleting, restoring and updating the App to no avail. I even contacted Standard Bank but they seem to be as clueless as the rest of us.

However, I finally figured it out on my own and resolved the issue. It turned out I had signed into the Standard bank app using another email address which was not linked to my card. The app will refuse to sign in with any other email address besides the one you had used first. Any other profile/email address will work only if you have entered the old profile and unpair your device in the settings. I hope this is helpful
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