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Community


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A one-stop forum for all your banking questions

Mobile App : The device is not linked to your profile

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28 REPLIES 28
NjabuloDBN
New Member

Greetings When i press next nothing happens,please helpWhen i press next nothing happens,please help

FanaM1
Community Coordinator

Hi @Phumi25.

 

We appreciate you reaching out to us.

 

This requires our attention.

 

Please email us a screen shot confirming that you have been DigiMe's successfully at [email protected].

 

We look forward to your email.

 

Regards,

Standard Bank Team

 

 

Phumi25
New Member
DigiMe done but I still can't transfer money to my beneficiaries. Says my device is not linked to my profile.
spanners21
New Contributor

Update: installation works on Samsung (Android OS) device, including logging in. Still battling with my Apple device. 


@spanners21 wrote:

Hi ReneilweM

PLEASE SEE MY COMMENTS ACCORDING TO MY PROFILE NAME.


 

spanners21
New Contributor

Hi ReneilweM

PLEASE SEE MY COMMENTS ACCORDING TO MY PROFILE NAME.

spanners21
New Contributor

Sorry, I want to comment on this. According to your webpage, you can have up to 10 devices linked to your banking profile. I have my sister on my profile as a secondary, should something happen to me. I have my iPhone XR which works, but can't link my newly purchased iPhone 14 without verifying it with my card details with pin, which does not work.

spanners21
New Contributor

Installed app on new iPhone 14 Pro. Will not allow me to verify card numbers (cheque or credit) with PIN numbers. I can log into the sign-in part of the profile, but then it stops and says "Enter card details linked to your digital banking profile" even tried different PIN numbers which I changed on the webpage when logging in.  So I now have to carry 2 phones, a new Apple 14, Apple XR.

New 14 I can't link to Apple Pay either.
What is the next step going forward? I want to use my new phone only, including Apple Pay and the rest. I also want to log into my profile correctly and efficiently as I did on my previous phone.

 

I also don't want a representative from Standard Bank saying, thank you for your query, and copy and paste the previous stuff that does not work.

 

Is there a solution?

ReneilweM
Contributor

Hi Sue, great seeing you here.

 

You need to delink your old device from the App. You can do this by following the below steps on your APP home page:

- More
- Settings
- Scroll down to Devices
- Unlink then you're good to go.

 

If you no longer have the old phone, please contact our team on 0860 123 000 and they will assist you.

 

Kind Regards,

Reneilwe

Sue23
New Contributor
Did you find a solution to this app error?
Sue23
New Contributor

Hi, I am having the same issues. Got a new phone, and installed latest version of the Std bank app. I can log in with my email and password, but it refused to verify my std bank Debit card and Pin to take me to the next step. I ahve tried all my cards, they all give the same error - "the device is not linked to your profile..."

Did anyone find a solution?

bezuidenhoutb14
Occasional Contributor
FanaM1
Community Coordinator

Hi @Reginator1.

 

Thank you for getting in touch.

 

It only allows ID books/Card.

 

You need to visit your nearest branch with your passport book for assistance.

 

Regards,

Fana.

Standard Bank Team.

Reginator1
New Member
I'm experiencing the same problem and I use a passport number instead of ID. On the app there is no option for entering passport number. Wat must I do??
FanaM1
Community Coordinator

Hello everyone.

 

Thank you for reaching out.

 

To use your app, it requires you to be DigiMe'd.

 

To link and secure your device, please follow the steps below:

  • After logging in
  • Click more
  • Click your user ID/ name
  • Click link & secure your profile

Once it has been linked, you should be able to use your banking app.

 

Let us know should you require further assistance.

 

Kind regards,

Fana.

Standard Bank Team.

Farrah1
New Contributor
Did you ever get a response? I have had this issue for a week
Jmbule
Occasional Visitor
Maxwell1984
New Member
It's has been 2 days struggling i already log in but i can't do any transaction