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A one-stop forum for all your banking questions
18-12-2023 12:36 PM
Hi @Phumi25.
We appreciate you reaching out to us.
This requires our attention.
Please email us a screen shot confirming that you have been DigiMe's successfully at [email protected].
We look forward to your email.
Regards,
Standard Bank Team
18-12-2023 10:28 AM
18-09-2023 01:59 PM
Update: installation works on Samsung (Android OS) device, including logging in. Still battling with my Apple device.
@spanners21 wrote:Hi ReneilweM
PLEASE SEE MY COMMENTS ACCORDING TO MY PROFILE NAME.
17-09-2023 08:21 AM - edited 17-09-2023 08:23 AM
Hi ReneilweM
PLEASE SEE MY COMMENTS ACCORDING TO MY PROFILE NAME.
17-09-2023 08:20 AM
Sorry, I want to comment on this. According to your webpage, you can have up to 10 devices linked to your banking profile. I have my sister on my profile as a secondary, should something happen to me. I have my iPhone XR which works, but can't link my newly purchased iPhone 14 without verifying it with my card details with pin, which does not work.
17-09-2023 08:13 AM
Installed app on new iPhone 14 Pro. Will not allow me to verify card numbers (cheque or credit) with PIN numbers. I can log into the sign-in part of the profile, but then it stops and says "Enter card details linked to your digital banking profile" even tried different PIN numbers which I changed on the webpage when logging in. So I now have to carry 2 phones, a new Apple 14, Apple XR.
New 14 I can't link to Apple Pay either.
What is the next step going forward? I want to use my new phone only, including Apple Pay and the rest. I also want to log into my profile correctly and efficiently as I did on my previous phone.
I also don't want a representative from Standard Bank saying, thank you for your query, and copy and paste the previous stuff that does not work.
Is there a solution?
23-03-2023 02:04 PM
Hi Sue, great seeing you here.
You need to delink your old device from the App. You can do this by following the below steps on your APP home page:
- More
- Settings
- Scroll down to Devices
- Unlink then you're good to go.
If you no longer have the old phone, please contact our team on 0860 123 000 and they will assist you.
Kind Regards,
Reneilwe
22-03-2023 12:35 PM
22-03-2023 12:33 PM
Hi, I am having the same issues. Got a new phone, and installed latest version of the Std bank app. I can log in with my email and password, but it refused to verify my std bank Debit card and Pin to take me to the next step. I ahve tried all my cards, they all give the same error - "the device is not linked to your profile..."
Did anyone find a solution?
02-12-2022 09:27 AM
01-11-2022 10:02 AM
12-10-2022 01:16 PM
Hi @Reginator1.
Thank you for getting in touch.
It only allows ID books/Card.
You need to visit your nearest branch with your passport book for assistance.
Regards,
Fana.
Standard Bank Team.
12-10-2022 11:13 AM
10-10-2022 04:38 PM
Hello everyone.
Thank you for reaching out.
To use your app, it requires you to be DigiMe'd.
To link and secure your device, please follow the steps below:
Once it has been linked, you should be able to use your banking app.
Let us know should you require further assistance.
Kind regards,
Fana.
Standard Bank Team.
08-10-2022 02:57 PM
10-08-2022 03:44 PM
14-05-2022 11:44 AM
06-05-2022 01:57 AM
20-04-2022 06:24 PM
01-09-2021 02:08 PM
I've got a new phone and the app says the device is not linked to my profile.
How do I link it?