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Mobile App not opening

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edosaomoregie
New Member
For the past 4 days, my iOS mobile app is not opening after the login process. Similarly the online banking will not open on my iPad chrome browser. Until recently I never had problems with any of these
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9 REPLIES 9
Community Coordinator

Hi, I will escalate your query to one of our specialist to assist with your login issue.

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manusjvr1
Regular Visitor
I'm experiencing the same problem can you assist me too pls
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Community Coordinator

Hi manusjvr1, 

 

I have escalated this query to our specialist. I will revert back to you with a resolution. 

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Community Coordinator

Hi, our developers are currently investigating this matter. We will revert back to you with feedback.

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VIP
Hi edosaomoregie

We have found a problem on our side that is causing the issue that you are experiencing. We will apply the fix for this issue tomorrow after finalizing the testing on our side. I'll post another update on this thread when you can retest.
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VIP

Hi manusjvr

 

I dont see any errors for your user in the logs. All the requests I see are successful. Are you still experiencing issues using the app?

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VIP
Hi edosaomoregie

The issue preventing you from opening the app has now been resolved. Please try again and let us know if you experience any further issues with the app.
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Tan
New Member
My mobile app is not opening past setup sign in... It quickly goes to something went wrong try later... And when I try later it says password expired
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Community Coordinator

Hello @Tan,

 

Can I kindly ask that you forward your Standard Bank ID (email address registered for online banking), ID number and contact details to [email protected] with the subject line "app sign in not working" so that we can escalate to our development team for further review.

 

Kind Regards,

Mandy

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