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Community


Share knowledge. Ask questions. Find answers.

Community

A one-stop forum for all your banking questions

Mobile app error

Reply
22 REPLIES 22
FanaM1
Community Coordinator

Hi @Nellytlou .

 

We appreciate you contacting us.

 

Undoubtedly, this sounds like a frustrating situation.

 

Please contact our digital team at 0860 123 000, options 3 and 4, so they can assist you in accessing access while our team investigates this.

 

If you require any additional information, don't hesitate to get in touch with us.

 

Regards

Fana.

Standard Bank Team.

 

Nellytlou
New Member
Good day . I was trying to register my app but i keep on recieving an error message as user not authourised for this action..what should i do?
FanaM1
Community Coordinator

Hi @Teresa242.

 

Thank you for getting in touch.

 

Please tell us what error message are you getting? Did you also visit your nearest branch to update your contact details?

 

Kind regards.

Fana.

Teresa242
New Contributor
Any fix for this error?
FanaM1
Community Coordinator

Hi @festusa.

 

Please tell us what error message are you getting? Did you also visit your nearest branch to update your contact details?

 

Kind regards.

Fana.

festusa
New Member

I have change my fone end email address now my app dont want to open 

Gxumisa1
New Member
I changed the cellphone that I was using to onother Samsung, now when put my sign in details, then they request my email, after that they send a verification code, after I type it in they sain " this user in not authorized. Help me pls
Moses45
New Member
My standard bank app unfortunately stopping
Andrei
New Contributor
I have found that if you have excess to dashboard, maybe just try to add your account again, that is your card number and pin associated with that card. Alternatively, temporarily remove fingerprints, then try to register or log in again. It solved my problem.
Andrei
New Contributor
I have the same problem. I tried restarting. I re installed the app twice, still shows error once I logged in, and then I can't do any transacting.
l0umar
Occasional Contributor
I have the same problem and just posted something about it and the error. I've uninstalled and reinstalled a few times, switched my phone on and off and still the same error ;-(
ryankrull
VIP
Hi ZanZo
There was a temporary outage on one of our systems which may have caused the issue that you experienced. That outage has now been sorted out. Please try again and let us know if you are still experiencing the same issue.
ilanampiti
Community Coordinator

Hi,

 

I have escalated your query to our app specialists to investigate. 

ZanZo
Occasional Visitor

Hi, 

 

I can sign in to my app but am not able to transact or get any data.

 

Error message reads: "Not authorised for this request....." and "Having trouble retrieving your data"

 

Please Help!

StandardBank
Community Coordinator

Hi sapeters, please restart your device and try again. If you are still having issues logging in, please let me know so I can escalate this matter to our app specialist.

 

 

 

 

sapeters
New Member
Hi I am finding the very same issue with my app. Pls assist to sort this problem out thanks
StandardBank
Community Coordinator

Hi,

 

Please try restart the device and try login again. Should the problem persist, please let me know.

d_l_s
Occasional Visitor

HI

I have a Samsung 6 Edge, i can log into app but cannot view or transact. It has these constant circular arrors as if loading.

i have deleted, re-installed, deleted again and nothing. The problem began when i upgraded the app .. now i cant even revert to old app

Standard Bank - What is going on ??

 

Theshne

ryankrull
VIP

Hi Michelle78

 

We have applied a fix to resolve the error you are experiencing. Please try log into the app again. 

StandardBank
Community Coordinator

Hi Michelle78,

 

I'd like to apologise for the inconvenience caused. Our team is looking into this matter and they will contact you.

 

Regards,

Standard Bank Team