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Community


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Mobile app not accepting valid details

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4 REPLIES 4
Caroalessa
New Contributor

Okay I did that two days ago, but haven't received a reply yet. I'll give it a few more days :) Thanks for your help.

MandyP
Community Coordinator

Hello @Caroalessa,

 

Yes, please can I ask that you forward the above mentioned details to the email address noted.

 

Kind Regards,

Mandy

Caroalessa
New Contributor

I'm having the exact same problem. Can I just do the same as Dwayne and email [email protected]?

MandyP
Community Coordinator

Hello @DwayneCoetzee,

 

Can I kindly ask that you forward your Standard Bank ID (email address registered on App) ID number and contact details to [email protected] with the subject line "Mobile app not accepting valid details" so that we can escalate to our development team for further intervention and assistance.

 

Kind Regards,

Mandy

DwayneCoetzee
New Contributor
hi. i had to uninstall and re install the standardbank app because i was ot able to login with my details. after reinstalling the app. and adding bankcard and actual valid pin number it refuses to accept those details. i have had my accout for more than 10 years. it has never changed. please need help

ps. if this messages went through finally, i had trouble sending this message too. whats up with this.