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Community


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Money disappeared

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martinbostander
New Contributor

Good day.

 

I transfered money from my main account to my pure save account using the mobile app, normally it reflects immediately but now its been more than 24hrs still not appearing. When I check my main acc statement it shows that it was transfered but it seems to be lost in space. Call center they put me on hold for more than 30mins. How do I go about getting my money back now as I really need to use it. I understand the whole technical problem thingy but I should have my money back by now. Kindly assist.

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5 REPLIES 5
StandardBank
Community Coordinator

Hi martinbostander,

 

When did you transfer the money into your PureSave account?

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martinbostander
New Contributor
Yesterday during the day, just after my mobile banking app started working again.
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StandardBank
Community Coordinator

Hi martinbostander, please forward your query, ID number and contact details to [email protected], so I can assist you effectively.

 

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Bonganin4
New Contributor
I made a transfer from my puresave account to my main savings acc , but my money doesn't disappeared ? It shows i transferred to main savings ,but there's no money ? Standard why is this happening? i want to use that money now
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Bonganin4
New Contributor
This happened while using Standard Bank mobile banking App
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