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30-03-2023 11:03 AM
Hi
My virtual card was used for online shopping. Both orders were cancelled by the Merchant. In response to my email requesting my refunds- I received the following reply from them.
Thank you for taking the time to contact us at Fashion Nova customer care!
After further investigation of your order, Fashion Nova could not verify the entered billing information provided. Your order has been canceled and any funds on hold will go back to the form of payment/account used. We can assure you that we have canceled the order and it can take up to 7 business days to appear on your account depending on your financial institution.
Please be sure to contact your financial institution to verify that your billing information matches what is on file with your bank. Once verified, please place your order with the correct billing information on our site at www.fashionnova.com.
I am aware now that the funds on hold have not and do not go back into my VIRTUAL CARD and neither has it been refunded back into my original card. I am struggling to understand why this does not automatically happen and why it now becomes the customer's responsibility to follow up and do the necessary in order to have monies owing to them refunded into their account.
Kindly advise and guide me through this ARDUOUS process of having my funds duly refunded.
10-10-2022 08:23 AM
27-09-2022 04:10 PM
Hi @Precia.
Thank you for coming back.
An email has been sent with an SOD form.
Please fill in the form and send it back to the banker for further assistance.
Regards,
Fana.
Standard Bank Team.
27-09-2022 01:55 PM
27-09-2022 11:34 AM
Hi @Precia.
You can share your email address here and it will be forwarded to you.
Regards,
Fana.
Standard Bank Team.
26-09-2022 05:11 PM
19-07-2022 04:27 PM
Hi @KeganMari.
Please share your email address, you need to fill in a SOD for so our team can assist in reversing those funds.
Kind regards,
Fana.
19-07-2022 10:36 AM
14-12-2019 12:38 AM
Hi, I created a virual generic card and used it for some time. I then cancelled it .
Ive created another virtual card, and am using it fine.
The problem I have is that an overseas payment was made (USD) into the old card number that was cancelled, and they are not able to cancel it from their side.
What happens to that money now? Does it automatically get put into my current accout? My new card?
Please advise, it is alot of money and Im really stressed.