Community

Share knowledge. Find answers. Ask questions.

Community

A one-stop forum for all your banking questions

Monthly EAP limit

Solved
Reply
Gershy
Occasional Visitor

I can decrease my EAP limit but I cant increase it how do I deal with this issue.

0 Kudos
Reply
Phum_
Occasional Visitor

When will we be able to change our EAP limit on the app again or are we obliged to go into a bank to d this? 

0 Kudos
Reply
JennaMonteith
New Contributor

Hi,

 

I am feeling super frustrated.

I installed the app and suddonly all EAP limits are at R0 which they were not before.

I tried adjusting the limit as per your recommendation and it says that I have to go into my bank.

 

I work from 8-5; so can now only go in on the weekend and need to make payments this week.

What can be done to do this electronically so that I do not have to visit a branch?

 

Kind regards,

 

Jenna

Reply
JennaMonteith
New Contributor

Please repost number to call- the number you have added does not exist.

0 Kudos
Reply
Highlighted
Community Coordinator

Hi,

Please forward your query, contact details and ID number to ask[email protected]standardbank.co.za. One of our consultants will assist you.

0 Kudos
Reply
endimande
Occasional Visitor
I'm struggling to change my credit card EAP it doesn't change still, and need to change it urgently for airport use
0 Kudos
Reply
Community Coordinator

Hi there,

 

This feature is currently under development and unavailable. Please feel free to visit the nearest branch as an intrim solution to this matter at the moment.

 

Regards,

Boitumelo

0 Kudos
Reply
786user
New Member

i tried using the internet banking the way it was explained , but i was still told to go to a branch to increase my EAP limit 

please advise

0 Kudos
Reply
Community Coordinator

Good Morning, 

 

I can imagine your frustration on this. The EAP limit is functional via Internet Banking provided that you have activated EAP limit  with branch already or contact center. If the EAP limit was not activated you won't be able to make use of this feature. To activate you can contact us here: 086 123 0000 or visit the nearest branch for further assistance.

 

Regards,

Boitumelo

0 Kudos
Reply
Frustrat3d
New Member

Good day

 

How can I change my EAP without havoing to go to a branch? I live far from nearest Standard bank. Current EAP is 0 and need to use it. I get an error message saying I must go to my branch to increase it from 0???

0 Kudos
Reply
Community Coordinator

Hello @Frustrat3d,

 

Please be advised that you can change your EAP limit on Internet Banking provided that it has been activated at a branch or the call center (0860 123 000).  Kindly note that you have to be registered on Internet Banking, making use of the following link: https://experience.standardbank.co.za/#/login, in order to amend your limit. Please follow these steps when changing your limit on Internet Banking:

 

- Login to Internet Banking

- Click "transact" on the homepage

- Tap on "change monthly payment limit"

Click on the "change limit" tab

- Input "new limit" and "save"

 

Once you have completed these steps, you will receive a confirmation text on your phone highlighting the amended limit.

Kindly let us know upon completion if this process was successful.

 

Regards,

Mandy

 

0 Kudos
Reply
BD
Occasional Visitor

How to increase my EAP without having to call or go to the bank?

0 Kudos
Reply
Community Coordinator

Hello @BD,

 

Please be advised that you can change your EAP limit on the new Internet Banking provided that it has been activated at a branch or the call center (0860 123 000).  Kindly note that you have to be registered on Internet Banking, making use of the following link: https://experience.standardbank.co.za/#/login, in order to amend your limit. Please follow these steps when changing your limit on the new Internet Banking:

 

- Login to Internet Banking

- Click "transact" on the homepage

- Tap on "change monthly payment limit"

Click on the "change limit" tab

- Input "new limit" and "save"

 

Once you have completed these steps, you will receive a confirmation text on your phone highlighting the amended limit.

Kindly let us know upon completion if this process was successful.

 

Regards,

Mandy

0 Kudos
Reply
Clifton
New Contributor

Found it under settings > Cards > EAP Limits but still asks me to contact a branch to increase my EAP limit.

0 Kudos
Reply
Community Coordinator

Good Morning,

 

The EAP limit feature can be used once you have activated your EAP limit via our contact centre or nearest branch. You can contact us here: 0860 123 000 to help you activate your EAP limit. Note once the feature is activated you will be able to adjust this feature on both your app and Internet Banking.

 

Regards,

Boitumelo

0 Kudos
Reply
Mzukisi
Occasional Visitor
But not for extra or debit cards
0 Kudos
Reply
Sthe15
Occasional Visitor

Hi,

 

This is the 2nd time this year that I have to change my EAP Limit. It was 50000 in the morning now its back to 0. What triggered the change?

0 Kudos
Reply
Constance
New Member
0 Kudos
Reply
KC1
New Member
My 16 year old daughter is applying for her passport renewal as well as her first ID, which we intend to complete through a Standard Bank branch. She has set up an online banking profile using her own account as we seemingly cannot make the payment for her passport renewal on her behalf using internet banking. She is set up but her EAP limit is zero and internet banking won't allow her to adjust this, saying she must visit a branch. Could you please advise how to adjust her monthly EAP limit at a branch and what documentation we will require to do so? Many thanks
0 Kudos
Reply
Clifton
New Contributor

You would need to go into a branch to increase your EAP limit from 0. As far as I know, no specific documention is need, however take an ID document with you (Enquiries would ask you for the card number and pin). This usually applies for first time applicants. After this initial limit increase has been done at a branch, you will be able to manage/increase your limit in the app/online banking with the following steps:

 

- Login to Internet Banking

- Click "transact" on the homepage

- Tap on "change monthly payment limit"

- Click on the "change limit" tab

- Input "new limit" and "save"

0 Kudos
Reply