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20-11-2018 12:01 PM
Hello @Zilungile,
Could I kindly ask that you forward us your digital email address registered for mobile and online banking, ID number and contact details to [email protected] with the subject line "unable to amend EAP limit" so that our development team can have a look at the issue and assist you further.
Kind Regards,
Mandy
18-11-2018 09:54 PM
17-10-2018 02:18 PM
You would need to go into a branch to increase your EAP limit from 0. As far as I know, no specific documention is need, however take an ID document with you (Enquiries would ask you for the card number and pin). This usually applies for first time applicants. After this initial limit increase has been done at a branch, you will be able to manage/increase your limit in the app/online banking with the following steps:
- Login to Internet Banking
- Click "transact" on the homepage
- Tap on "change monthly payment limit"
- Click on the "change limit" tab
- Input "new limit" and "save"
17-10-2018 12:58 PM
10-06-2018 09:32 AM
15-11-2017 11:56 AM
Hi,
This is the 2nd time this year that I have to change my EAP Limit. It was 50000 in the morning now its back to 0. What triggered the change?
19-10-2017 09:06 PM
23-08-2017 10:49 AM
Good Morning,
The EAP limit feature can be used once you have activated your EAP limit via our contact centre or nearest branch. You can contact us here: 0860 123 000 to help you activate your EAP limit. Note once the feature is activated you will be able to adjust this feature on both your app and Internet Banking.
Regards,
Boitumelo
22-08-2017 04:24 PM
Found it under settings > Cards > EAP Limits but still asks me to contact a branch to increase my EAP limit.
26-07-2017 07:55 AM - edited 14-08-2017 03:18 PM
Hello @BD,
Please be advised that you can change your EAP limit on the new Internet Banking provided that it has been activated at a branch or the call center (0860 123 000). Kindly note that you have to be registered on Internet Banking, making use of the following link: https://experience.standardbank.co.za/#/login, in order to amend your limit. Please follow these steps when changing your limit on the new Internet Banking:
- Login to Internet Banking
- Click "transact" on the homepage
- Tap on "change monthly payment limit"
- Click on the "change limit" tab
- Input "new limit" and "save"
Once you have completed these steps, you will receive a confirmation text on your phone highlighting the amended limit.
Kindly let us know upon completion if this process was successful.
Regards,
Mandy
25-07-2017 11:00 PM
How to increase my EAP without having to call or go to the bank?
20-07-2017 04:07 PM
Hello @Frustrat3d,
Please be advised that you can change your EAP limit on Internet Banking provided that it has been activated at a branch or the call center (0860 123 000). Kindly note that you have to be registered on Internet Banking, making use of the following link: https://experience.standardbank.co.za/#/login, in order to amend your limit. Please follow these steps when changing your limit on Internet Banking:
- Login to Internet Banking
- Click "transact" on the homepage
- Tap on "change monthly payment limit"
- Click on the "change limit" tab
- Input "new limit" and "save"
Once you have completed these steps, you will receive a confirmation text on your phone highlighting the amended limit.
Kindly let us know upon completion if this process was successful.
Regards,
Mandy
20-07-2017 12:46 PM
Good day
How can I change my EAP without havoing to go to a branch? I live far from nearest Standard bank. Current EAP is 0 and need to use it. I get an error message saying I must go to my branch to increase it from 0???