Monthly EAP limit

[knarothum]

I can't make payment for an employee says i reached my EAP limit.  What dose that mean? What do I need to do please help.

[andy1]

 Its a limit you set up with the bank to protect you from fraud, ie. so you dont get cleaned out completely

[andy1]

Think you need to call the call centre or go into a branch to change

[StandardBank · Accepted solution]

Thank you Andy

An EAP (Electronic Account Payment) limit is the payment limit that is set for electronic payments using Internet, App and Cellphone banking. Your EAP limit can now be amended on the new internet banking without having to visit a branch or call 080 123 000. This can be done by selecting the profile and settings tab appears on the top right corner of the User drop down menu. You can then select the monthly payment limit option and then amend the payment limit (Maximum is a R100 000). This service will be made available to App users in the near future.

Kind regards,

Standard Bank

[desmond]

This option does not have the EAP limit from the new internet app.

[StandardBank]

Hi Desmond,

The App does not have this option available as yet but the new internet banking does.

Kind regards,

Standard Bank

[glynnallen]

Both the new internet banking and the mobile application have the ability to change the EAP Limit now.

[StandardBank]

Hi

Thank you for confirming this.

Regards,

Standard Bank

[Gzie_02]

Where on the app do you increase the limit? I was also told by the call centre that I can do it on the app.
Thanks

[Gzie_02]

Not to worry I found it under settings > Cards > EAP Limits

[StandardBank · Accepted solution]

Hi Gzie_02,

Great stuff, enjoy!

Regards,

Standard Bank

[pak05862 · Accepted solution]

I still cannot find how to change my Limit. I don't have card under my settings!

please help.

[StandardBank · Accepted solution]

You can increase your EAP limit via internet banking and the App.

[krish · Accepted solution]

Hi,

There is no settings menu in the dropdown box when I go to Profile. Please assist. It is a business Account

[StandardBank · Accepted solution]

HI Krish,

For business account please call 0860238837 for assistance.

Regards,

Standard Bank Team

[kjseynisch]

Hi there

Does my EAP limit also mean for actual card payments and swipes at till points? Or does EAP only refer to internet transfers?

If it does not include card payments at till points, how would I increase that limit?

Thanks

[kjseynisch]

Is EAP for card swipes at till points as well? Or only electronic transfers/payments via internet, cell and app?

[StandardBank]

Hi Kjseynisch,

The monthly EAP limit includes all transactions whereas the daily limit includes the till points and withdrawals.

Regards,

Standard Bank Team

[corymoses101]

The option to increase the EAP limit isn't available on this new internet banking website, and I've been receiving error messages on the app. Please fix this!

[busisiwe23bm]

Hi Corymoses101,

The option has been temporarily discontinued. Please bare with us as we find a safer alternative to make that option available again.