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Community


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Community

A one-stop forum for all your banking questions

Payment to an incorrect account

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NonhlanhlaM3
Occasional Visitor
Hi
I've made an incorrect account payment a few minutes ago using my phone bank app. The app does not give me an option to reverse. What should I do?
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2 REPLIES 2
Boitumelo
Community Coordinator

Hello @NonhlanhlaM3,

 

The best way to resolve this will be via our contact center or by visiting the nearest branch. Note, if the transfer was made to an existing account possibilities are that the receiver might have used the amount already. If this account its non existing we can assist you to reverse this amounts to your account.

 

You can contact us here for further assistance: 0860 123 000. 

 

Let me know should you still need further assistance on this.

 

Regards,

Boitumelo

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annemeca
Occasional Visitor

Hi There 

Is there a way that i can manually reverse an incorrect EFT payment on my dashboard?

 

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