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RobertWicks
Occasional Visitor
Hi I cant pay in my mobile app. It’s say “Hot card”
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Community Coordinator

Hello @RobertWicks,

 

This could potentially mean the card has been reported lost or stolen. Can I kindly ask that you contact customer care on 0860 123 000 or forward your account number, ID number and contact details to [email protected] with the subject line "unable to transact - hot card" so that we can urgently look into this matter and assist you further.

 

Kind Regards,

Mandy

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