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Payments

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kelseymnk
Occasional Visitor
I'm struggling to pay from my app to another account. It always says "hot card" and it used to be fine, what seems to be the problem?
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zgroenewald
Occasional Contributor
I also have this problem??? How do I solve this?
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Community Coordinator

Hello @zgroenewald,

 

To resolve this we will have to make sure that beneficiary that you paying to is listed on the list of beneficiaries and that correct details are capture when adding this beneficiary manually. You might consider clearing your browser history for and restarting your device before processing this payment.

 

I would also advise that you share the screen shots of the error with us so that we can attend to this matter. Please mail us here: [email protected] using the subject line "Payment Error/Community query"

 

Let me know if this was helpful.

 

Regards, 

Boitumelo

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