Prepaid electricity

[Mepho]

Hi LHawthorn, this sounds like a concern that needs to be addressed with our Autoserve team. May you kindly connect with our team on 0860 288 6737 and they will check your meter and confirm further details. Furthermore, the municipality needs to be registered with our services to enable the purchase. 

[LHawthorn]

My mobile app won't allow me to buy prepaid electricity. I am with the Kouga Municipality in Eastern Cape. It says "the municipality could not be identified for the meter number"
However a friend can buy using the same meter number from a different bank.