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A one-stop forum for all your banking questions
28-04-2023 02:07 PM
Hi Prince,
Thank you for getting in touch
Sounds like we will need to review your profile, please contact us on 0860 123 000 and select option 3 and then 4, or by email at [email protected] with the subject line "Account linking | Community"
Regards
Silindile
Standard Bank Team
26-04-2023 06:10 PM
13-11-2022 02:40 PM
Hi @Sadéjustine.
I appreciate you contacting us.
Sounds like the smartphone you are presently using; the former owner had an account with us for banking, and the phone was connected to their profile.
Can they provide you their user name if you're in communication with them?
Our team would need to review your profile by phone at 0860 123 000 and selecting choices 3 and 4, or by email at [email protected], you can get in touch with us.
Best regards,
Fana.
Standard Bank Team.
12-11-2022 03:52 AM
21-10-2022 10:19 AM
Hi @Tsakani125.
Thank you for reaching out.
To view your accounts on your banking app.
Please follow the steps below:
Check how many dashboards you have, and check in all of them if your accounts are not appearing.
@Thembinkosi3 please tell us what error message are you getting so we can assist?
Regards,
Fana.
Standard Bank Team.
20-10-2022 09:14 PM
26-04-2022 09:32 AM
13-09-2020 03:56 AM
25-04-2017 10:06 PM
12-03-2017 06:58 PM
11-02-2017 06:24 PM
29-08-2015 09:34 AM
28-08-2015 07:32 AM
26-08-2015 05:05 PM
Hi SB,
This is what I am trying:
My accounts are already linked in the 'My Accounts' page.
Please help
26-08-2015 02:06 PM
Hi the-minion, please try linking your account again. Please let us know if you still can't link it.
26-08-2015 11:18 AM
I am having trouble linking my vehicle finance account in the iOS app.
How can I do it?
25-08-2015 09:31 PM
25-08-2015 07:04 PM
25-08-2015 05:41 PM
When will this be resolved? I have a number of services such as iCloud backups etc, that means that my phone's name cannot simply be changed to accomodate an app that was working perfectly fine before.
25-08-2015 04:36 PM
Please use the below steps in order to correct this:
Step 1: Go to settings on your iOS device
Step 2: Once in Settings select “General”
Step 3: Once in General please select “About”
Step 4: Select “Name”
Step 5: Remove any special characters (anything other than letters) and select done
Step 6: Re-open your App and continue banking if possible