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Community


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Problem with linking account

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New Contributor
Hallo. I updated the app today, and when i logged in, my account balances didn't show upon entering the app as per usual. I have tried multiple times to re-link my card to my dashboard etc, i have unistalled and re-installed the app and even reseted my device. How can i fix this, so that my accounts show again upon entering the app?
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18 REPLIES 18
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New Member
How in the world is this now sorted yet or at least apologized for. We all obviously need to use the app or we would not be writing on here......
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Solution
Community Coordinator

Hi

 

Please use the below steps in order to correct this:

 

Step 1: Go to settings on your iOS device

Step 2: Once in Settings select “General”

Step 3: Once in General please select “About”

Step 4: Select “Name”

Step 5: Remove any special characters (anything other than letters) and select done

Step 6: Re-open your App and continue banking if possible

 

Best regards,

Standard Bank

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New Contributor

Thanks the solution worked. 

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New Contributor
Hi, I have had the same issue and still cannot link or see my accounts in the app once reloading it?
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New Contributor

Mikerr see the solution in the previous comments, it worked for me

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Solution
New Contributor

Please use the below steps in order to correct this:

Step 1: Go to settings on your iOS device
Step 2: Once in Settings select “General”
Step 3: Once in General please select “About”
Step 4: Select “Name”
Step 5: Remove any special characters (anything other than letters) and select done
Step 6: Re-open your App and continue banking if possible

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New Contributor

When will this be resolved? I have a number of services such as iCloud backups etc, that means that my phone's name cannot simply be changed to accomodate an app that was working perfectly fine before. 

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Occasional Contributor
@ riaancillie
I changed my devices name quick, opened the App, opened fine, changed my name back and it still works... Should be okay (for iCloud etc.)
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Occasional Visitor
Very silly solution but it worked!
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Solution
New Contributor

I am having trouble linking my vehicle finance account in the iOS app.

 

How can I do it?

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Community Coordinator

Hi the-minion, please try linking your account again. Please let us know if you still can't link it.

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New Contributor

Hi SB,

 

This is what I am trying:

 

  • Login to app
  • Go to 'My Personal Dashboard'
  • Tap 'Link your Vehicle and Asset Finance' account
  • Getting error 'Unfortunately you cannot view your Vehicle and Asset Finance account, because you do not have a transactional account linked to this dashboard.

 

My accounts are already linked in the 'My Accounts' page.

 

Please help Smiley Mad

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New Contributor
Hi ,

I have managed to access my accounts via the first suggestion of changing your iPhone name in the general settings page.

Thanks for the help!
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Community Coordinator
Hi Siemens, please follow the following steps : Settings >General >About >Name >Remove special characters & select "done ". Test the App.
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Occasional Visitor
Hi
I wana link my credit card account with my debit card account under one dashboard

Please help!!!!!!!!!!!!!!!!!!!😱
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New Contributor
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Regular Visitor
It hasn't worked for me. I'm still getting a *technical error*
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New Member
Hi I tried changing the device name but It still wont link my account
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