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A one-stop forum for all your banking questions
10-11-2017 11:27 AM
Hello @Sly50,
Kindly be advised that you have the option to either, Download, Print or Save your proof of payment on the new Internet Banking site, making use of the following steps:
Please let me know upon completion if this process has been helpful.
Regards,
Mandy
09-11-2017 09:20 PM
I am really frustrated that at this time, I still cant get proof of payment from the new IB and the old IB cant allow me to log on and is referring me to a number that does not ring. I am thing changing banks might help me. Loyalty does not pay in this case.
16-08-2017 03:14 PM
Hello @seno,
The best way to resolve this is via your Internet Banking. Note this feature is only available on the app while you processing the payment not after processing the payment.
Regards,
Boitumelo
16-08-2017 02:59 PM
How can I get proof of payment for a previous transfer?
01-08-2017 12:32 PM
Hello @DaleHes,
I can imagine your frustration on this. Please note that the notification option is available when you making the transaction on the new updated version of the app, you will be able to share this when making the payment but once the payment is done you won't be able to share the notification. The part of sharing the notification after making this transaction is the part that is still in testing.
Let me know if you need further assistance on how you can share the notification when making your on-line payment.
Regards,
Boitumelo
31-07-2017 08:32 PM
26-07-2017 10:59 AM
Hello Tester,
As advised this feature is currently undergoing final test and due for release which we will let you know the soonest we have the exact dates.
Regards,
Boitumelo
25-07-2017 11:01 AM
Hi,
I also have noticed this and raised my complaint, this has still not been resolved.
I find it shocking that such a useful feature component has been removed.
It is that time of the month that users will be making the most payments.
Most of us are out of office and it is easier to do payments via the mobile App as opposed to logging on to desktop, so getting the proof via desktop is an inconvenience.
At the end of the day, the mobile up is meant to make life much easier. Standard Bank needs to keep up with the fast paced life and be able to cater for more efficient features.
Please can this feature be re-implemented again.
Regards,
Tester.
25-07-2017 09:49 AM
25-07-2017 09:48 AM
06-07-2017 12:59 PM
I completely agree. Absolutely terrible from them and how can you say that "this feature is currently being developed?" when this has been the case for two years?? Just plain dishonesty, seriously considering moving banks and I wish there was some way to make everyone know how pathetic this is.
Standard Bank, Proof of Payment is one of the most important and basic features you could possibly include. You'd think this was some sort of incredibly high-tech, pioneering process if it's taking two years to develop. So angry with you guys!!!
13-06-2017 05:46 PM
Once you've downloaded a Statement do you send the whole history of your banking to a beneficiary? Please Standard Bank, don't fob customers off.
13-06-2017 05:45 PM
It is PATHETIC that the app does not show proof of payment. That should have been one of the first facilities provided. It causes untold inconvenience not to be able to provide POP to beneficiaries. Shame on you whoever designed this site and for pushing customers to change to it.
04-04-2017 01:43 PM
Hi Roandw,
The best option is for you to go back to the transaction and resend the proof of payment either to yourself or the recepient.
04-04-2017 01:43 PM
Hi Carolmgoza,
You can download the proof of payment yourself on the new internet banking site or go to the branch for assistance.
04-04-2017 01:28 PM
04-04-2017 01:25 PM
13-03-2017 09:02 AM
Hi,
Our customers are unable to get historic proof of payment on the banking app, but we are in the process of developing this into the app. The old internet banking website can be used to track previous payments and in some instances proof of these payments can be resent.
Regards,
Standard Bank
13-03-2017 06:18 AM
13-03-2017 06:15 AM