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Community


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Community

A one-stop forum for all your banking questions

Proof of Payment

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Occasional Visitor
Does anyone know how to create a prof of payment retrospectively?
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Community Coordinator

Hi,

 

Our customers are unable to get historic proof of payment on the banking app, but we are in the process of developing this into the app. The old internet banking website can be used to track previous payments and in some instances proof of these payments can be resent.

 

Regards,

Standard Bank

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Regular Visitor
Please give steps on how to send proof of payment on the old IB website..
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Community Coordinator

Hi,

 

You can use the following steps to resend proof of payment using the old internet banking:

 

- Click on the payments tab once you have logged in

- Choose transaction history on the drop down menu

- Select the date of the transaction

- Select view once you have identified the transaction

- Choose the method on how you would like to send the payment confirmation and complete all the details.

 

Regards,

Standard Bank 

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Occasional Visitor

Please help, how do print a payment proof after the site has (like it does mostly) "bombed" out after doing a payment. Payment is off account, sms notification was sent to benificiary, but I need to print a proof. Plz help

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Community Coordinator

Hi,

 

Please forward your query to [email protected] for assistance.

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New Contributor

Is there really no way to print a proof of payment on the new site? We've never used the old Site before. Is this functionality being added at a later stage?

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Community Coordinator

Hi Supajus,

 

You can download the statement wherein there will be the proof of payment.

 

Regards,

Standard Bank Team

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Occasional Visitor

I cannot log onto old internet banking, even after changing CSP and passwork numerous times.. Please help as I need a proof of payment urgently. Thanks 

 

Devon

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Community Coordinator

Hi Devon,

 

Please contact 0860238873 for assistance.

 

Regards,

Standard Bank Team

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Occasional Visitor

Hi

 

I am having a similar problem. The recipient has not received the POP despite having emailed it to her twice from the internet banking platform.  I suspect is landing in her junk mail but she cant find it. I need to print it out locally and send it to her

 

The number provided in the post above does not exist.

 

Please assist.

 

Thanks,

Harry

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Community Coordinator

Hi Harry,

 

If you have emailed it to the recipient then please ask her to check her spam folder. You can also download the proof of payment onto your desktop and print it. 

 

Regards,

Standard Bank Team

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New Member

can I please get help for proof of payment I need an electronic copy

 

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Community Coordinator

Hi MadondoAnele,

 

You can download your payment history on the new app and on the new Internet Banking site and then use this as proof of payment.

 

Regards,

Standard Bank Team

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Occasional Visitor

Why cant we download them anymore. As your mailiong system never works.

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Community Coordinator

Hi,

 

Our customers are unable to get historic proof of payment on the banking app, but we are in the process of developing this into the app.  Internet banking website can be used to track previous payments and in some instances proof of these payments can be resent.

 

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New Contributor
Can you help me to get prof of payment vaya mobile app please.
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Community Coordinator

Hi, unfortunately, you can not get proof of payment via mobile app.

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New Contributor
Please help me to get my prof of payment.
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Occasional Visitor
I need a proof of payment that needs to be sent how do I do it as I paid via the apps
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