Visit our COVID-19 site for latest information regarding how we can support you. For up to date information about the pandemic visit www.sacoronavirus.co.za.
A one-stop forum for all your banking questions
11-12-2017 09:00 AM
20-11-2017 02:29 PM
Hello @MR2306
This feature is only available while you are processing the payment via your app. Note, you can only share after making transaction online payment via Internet Banking.
Let me know should you still need further assistance on this.
Regards,
Boitumelo
18-11-2017 07:33 AM
Need to resend proof of payment on banking app . Can anyone assist.
18-11-2017 07:27 AM
please advise how do i resend proof of payment to a benefiaciary on the banking app
02-11-2017 02:37 PM
Hello @bkamanga,
The best way to view your transactions is to loggin using your profile details and tap on your tile to see all transactions. Note, you are currently not able to resend the proof of payment once payment has been made via your app. You can however be able to share and resend the proof of payment using our new online banking service.
Let me know should you need further assistance on this.
Regards,
Boitumelo
31-10-2017 08:30 PM
07-08-2017 11:58 AM
no,no really it doesn't help..why would i want to use a non app related method when it's the app I want to use?? Reminder: You had a free to use screen shot functinality,which you guys removed!!! This worked perfectly well.. either bring this back, or bring back another no charge proof of payment option that you can use on the app..it's really that simple
07-08-2017 11:46 AM
Hello @Danielk,
I can imagine your frustration on this. As advise this option is only available on the app only when processing the payment, you can however log on your Internet Banking to verify if the email that was sent to is correct or not and you will be able to resend this proof to the same email or other email. When you logging in to your Internet Banking please go to Transactional history to view where the email was sent to or you can select proof of payments to resend.
Let me know if this was helpful.
Regards,
Boitumelo
07-08-2017 11:28 AM
07-08-2017 10:44 AM
Hello @ElizabethSbu201
You are able to share the notification via email or SMS to the preferred party when making a transfer/EFT payments to your beneficiaries on the new app update. Note this feature sin only available while processing the payment not after making the payment. We are currently running final tests on sharing the proof of payments after the payments have been done. I will keep you posted as soon as the dates of its release are communicated.
Let me know should you need further assistance on this.
Regards,
Boitumelo
05-08-2017 07:54 AM
27-07-2017 01:22 PM
Hello @sheneser,
We understand your frustration, kindly note that this feature is currently in the final stages of testing with our development team. We do not have the exact release dates, however, they will be communicated to customers upon availability.
Regards,
Mandy
26-07-2017 04:18 PM
26-07-2017 10:37 AM
Hello @Tester,
This feature is currently on the final stages of testing and is due for release the soonest. We currently don't have the exact date of it's release but we will keep you posted on this.
Regards,
Boitumelo
25-07-2017 10:57 AM
OVER A MONTH NOW AND NO FEEDBACK???
THIS IS TOTALLY UNACCEPTABLE STANDARD BANK!
25-07-2017 09:44 AM
25-07-2017 06:40 AM
25-07-2017 06:30 AM
21-07-2017 02:28 PM
05-07-2017 11:15 AM