Proof of payment on the banking app

[ElizabethSbu201]

Good morning

It's 2 months later and still no improvements regarding this. It really is problematic.

[Boitumelo]

Hello @ElizabethSbu201

You are able to share the notification via email or SMS to the preferred party when making a transfer/EFT payments to your beneficiaries on the new app update. Note this feature sin only available while processing the payment not after making the payment. We are currently running final tests on sharing the proof of payments after the payments have been done. I will keep you posted as soon as the dates of its release are communicated.

Let me know should you need further assistance on this.

Regards,

Boitumelo

[Danielk]

Again, this is a pay service option, other backs don't charge for proof of payments, and worse, the email never arrives when I choose that option, and no it is not in my spam folder, and no I am not calling your call centre to get a 2,20refund every time this happens!!!

[Boitumelo · Accepted solution]

Hello @Danielk,

I can imagine your frustration on this. As advise this option is only available on the app only when processing the payment, you can however log on your Internet Banking to verify if the email that was sent to is correct or not and you will be able to resend this proof to the same email or other email. When you logging in to your Internet Banking please go to Transactional history to view where the email was sent to or you can select proof of payments to resend.

Let me know if this was helpful.

Regards,

Boitumelo

[Danielk]

no,no really it doesn't help..why would i want to use a non app related method when it's the app I want to use?? Reminder: You had a free to use screen shot functinality,which you guys removed!!! This worked perfectly well.. either bring this back, or bring back another no charge proof of payment option that you can use on the app..it's really that simple

[bkamanga]

But guys why can't it be as simple. I just want to see my payment history as well as resend payment and if need be edit the email I I wish to send to another interested party. Please Standardbank-IT make ot simplify our use of the app. please man! 🤷🏽‍♂️🙆🏽‍♂️

[Boitumelo]

Hello @bkamanga,

The best way to view your transactions is to loggin using your profile details and tap on your tile to see all transactions. Note, you are currently not able to resend the proof of payment once payment has been made via your app. You can however be able to share and resend the proof of payment using our new online banking service.

Let me know should you need further assistance on this.

Regards,

Boitumelo

[MR2306]

please advise how do i resend proof of payment to a benefiaciary on the banking app

[MR2306]

Need to resend proof of payment on banking app . Can anyone assist. 

[Boitumelo]

Hello @MR2306

This feature is only available while you are processing the payment via your app. Note, you can only share after making transaction online payment via Internet Banking.

Let  me know should you still need further assistance on this.

Regards,

Boitumelo 

[devilliersmarie]

This is really dumb... since whats the use of the app then and neither your app or online banking is usefull... a person dreads using the app or even going to the bank.

[Boitumelo]

Hello @devilliersmarie,

Kindly note that proof of payment (POP) is only available for now on the app only when you are transacting not after making that payment. You can share the POP using either, email, sms or fax. The best way to share proof of payment even after making a payment is via your Internet Banking profile.

Let me know should you still need further assistance on this.

Regards,

Boitumelo

[debkar]

When can we expect the facility to access proof of payment from the App?

[diblasiokate]

Dear Standard Bank
WHEN will this feature be added to the app? We know proof of payment can only be obtained via the website so please stop telling us this.

[Mrskoena]

Baffles me how such a big bank can't get this right when Capitec can

[Motheoma]

I’m also so disappointed with my Standard Bank, there are so many features that are missing on the app yet we still stick loyal to the bank, I mean a simple POP is difficult for the IT programmer to add that field on the App, wow unbelievable. Pls check FNB App very impressive and user friendly. So disappointed 😏🙁🤦‍♀️

[ShaunD]

Hi Standard Bank,

I have read through several forums regarding this issue and see there are MANY customers frustrated regarding a simple need to send a proof of payment option that is missing from the app.

I have also read that there are two options regarding this. The first is to use the old website option. However each time I try sign in to the old website I am redirected back to the app as I already have signed up with the account.

The 2nd option is described under the proof of payment option under the history tab on the app. However that only allows an old proof of payment to be resent, nothing of sending a pop on a previous payment done that hadn't had a pop sent already.

This issue has been brought for months and months now and still the simple pop function does not exist.

Is there perhaps an answer other than "its going under final testing" (sent in July of last year already) regarding this matter?

Regards,

ShaunD

[MarkFanner]

This is unbelievably dumb, keep thinking I need to move all my accounts to FNB. Their app's functionality is league's ahead of Standard Bank's...

[MarkFanner]

This is unbelievably dumb, keep thinking I need to move all my accounts to FNB. Their app's functionality is league's ahead of Standard Bank's...

[Carpelv]

Thanks. This is an important reference tool. Please add to your list of features for the next app upgrade