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A one-stop forum for all your banking questions
14-04-2019 11:39 AM
19-03-2019 10:55 AM
28-02-2019 12:08 PM
Hello @Bgspear,
Please be advised that currently you only have the option to either download, print or send proof of payment on the new Online Banking platform. The feature to download Proof of Payment on the mobile banking app forms part of current development plans, please be assured that customers will be notified once the feature has been enabled on the app. Kindly follow these steps to download, print or send proof of payment on the Online Banking Platform:
Kind Regards,
Mandy
27-02-2019 09:23 AM
21-08-2018 12:52 AM
12-06-2018 10:00 AM
Hello @Lixhadip13,
Could I kindly ask that you forward your ID number and digital email address registered on the mobile banking app to [email protected] with the subject line "payment history timeout on app" so that we can get our development team to look into this issue for you.
Kind Regards,
Mandy
11-06-2018 07:02 PM
11-06-2018 07:01 PM
31-05-2018 08:41 AM
Hello @Jankie23
Please be advised that currently you only have the option to either download, print or send proof of payment on the new Online Banking platform. The feature to download Proof of Payment on the mobile banking app forms part of current development plans, please be assured that customers will be notified once the feature has been enabled on the app. Kindly follow these steps to download, print or send proof of payment on the Online Banking Platform:
Regards,
Mandy
29-05-2018 08:18 PM
23-05-2018 09:41 AM
Hello @Carpelv,
Thank you for the great feedback, please be assured that it will be shared with our App development team for further consideration. In the interim, you have the option to either download, print or send proof of payment on the new Online Banking platform. Kindly follow these steps to download, print or send proof of payment on the Online Banking Platform:
Regards,
Mandy
21-05-2018 09:59 PM
17-05-2018 09:18 AM
17-05-2018 09:18 AM
02-05-2018 12:28 PM
Hi Standard Bank,
I have read through several forums regarding this issue and see there are MANY customers frustrated regarding a simple need to send a proof of payment option that is missing from the app.
I have also read that there are two options regarding this. The first is to use the old website option. However each time I try sign in to the old website I am redirected back to the app as I already have signed up with the account.
The 2nd option is described under the proof of payment option under the history tab on the app. However that only allows an old proof of payment to be resent, nothing of sending a pop on a previous payment done that hadn't had a pop sent already.
This issue has been brought for months and months now and still the simple pop function does not exist.
Is there perhaps an answer other than "its going under final testing" (sent in July of last year already) regarding this matter?
Regards,
ShaunD
26-04-2018 03:19 PM
21-03-2018 05:37 PM
22-02-2018 03:44 AM
02-02-2018 09:10 AM
11-12-2017 01:10 PM
Hello @devilliersmarie,
Kindly note that proof of payment (POP) is only available for now on the app only when you are transacting not after making that payment. You can share the POP using either, email, sms or fax. The best way to share proof of payment even after making a payment is via your Internet Banking profile.
Let me know should you still need further assistance on this.
Regards,
Boitumelo