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Community


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Proof of payment on the banking app

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Occasional Visitor
I amvery disappointed with Standard Bank. Why can't we get proof of payment via the app I made a deposit for my daughter's university fees and they need proof of payment. I now have to leave work to sit in queues for this. Please urgently advise as this is not professional. Other banks have it!!!
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7 REPLIES 7
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Community Coordinator

Hello @pramesar,

 

I can understand your frustration on this. Kindly be advised that currently, you can only obtain a Proof of Payment on the mobile banking app provided that you supplied an email address where the document could be sent while you were still performing the transaction. A proof of payment currently can't be obtained on the app once the transaction has gone through. However, you are able to get a proof of payment for that particular transaction on our online banking platform making use of the following steps:

 

  • Log on to the Internet Banking portal with your email address and password,
  • Select "Transact" at the top of your portal display,
  • Under the "History" dashboard, select "Proof of Payment",
  • Browse through your transactions and select the one that you need proof of,
  • Select "Proof of Payment" under the transaction, towards your right,
  • At the top right corner of your portal display, you'll have the option to download, print or save the proof of payment - select the option that you require.

 

Kind Regards,

Mandy

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Visitor

Unacceptable. A proof of payment option should be available on the app once the transaction has gone through. I strongly encourage Standard Bank to add this feature to the app. 

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New Contributor
Me too can't recieve the proof of payment from mobile app
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New Contributor
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New Member
Process of getting proof of payment on my banking app please
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Visitor
Very frustrating and behind the time
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New Contributor
Resending proof of payment is such a headache for me,it takes me several hours to figure it out.bot user friendly at all in regard to that
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