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Community


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Purchasing prepaid electricity

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2 REPLIES 2
nadiascapin
New Contributor

I have the same problem, I purchased prepaid yesterday and have not received the voucher yet. I purchased another amount this morning and immediately received the voucher for the purchase this morning, but still did not receive yesterdays purchase. How do we resolve this?

MandyP
Community Coordinator

Hello @smotzy,

 

Could you kindly get in touch with our customer care on 0860 123 000, or forward your account details, ID number and contact details to [email protected] with the subject line "electricity voucher not received" so that we may look into your profile to determine the issue behind this and assist you further.

 

Kind Regards,

Mandy

smotzy
Visitor

i purchased prepaid electricity and i have not recieved the voucher to enter into my meter.