20-11-2018 11:44 AM
Could you kindly get in touch with our customer care on 0860 123 000, or forward your account details, ID number and contact details to [email protected] with the subject line "electricity voucher not received" so that we may look into your profile to determine the issue behind this and assist you further.
12-12-2018 09:36 AM
I have the same problem, I purchased prepaid yesterday and have not received the voucher yet. I purchased another amount this morning and immediately received the voucher for the purchase this morning, but still did not receive yesterdays purchase. How do we resolve this?