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Purchasing prepaid electricity

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Visitor

i purchased prepaid electricity and i have not recieved the voucher to enter into my meter.

 

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Community Coordinator

Hello @smotzy,

 

Could you kindly get in touch with our customer care on 0860 123 000, or forward your account details, ID number and contact details to [email protected] with the subject line "electricity voucher not received" so that we may look into your profile to determine the issue behind this and assist you further.

 

Kind Regards,

Mandy

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New Contributor

I have the same problem, I purchased prepaid yesterday and have not received the voucher yet. I purchased another amount this morning and immediately received the voucher for the purchase this morning, but still did not receive yesterdays purchase. How do we resolve this?

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