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Community


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A one-stop forum for all your banking questions

Reversal of Payment

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2 REPLIES 2
jevanulster
Occasional Visitor
I am at Capitec and there banking app gives me the right to dispute a debit order and have the funds returned to me asap. So why can't Standard bank also have this feature? I started banking with Standard Bank and still do but for all my important business and my salary I opened a Capitec bank account and after going through my bank statement one month ago i came across two debits that I was not aware of and to my surprise I just went into the payments tab, clicked on debit orders and I was given the option to reverse it and the money was back in my account at the same time.

Sorry to say but that I service we need in today's day and age.
MandyP
Community Coordinator

Hello @Palmelmahlo

 

Please be advised that currently the feature to reverse debits orders through the mobile banking app has not being enabled. A debit order can only be cancelled with the company that is debiting you. Banks do not have the authority to do so and this is the reason why contact must be made with the company debiting you to cancel the debit order. The Bank can however assist you with loading a stop payment for the debit order amount whilst you are in the process of cancelling the debit order. You may contact us on 0860 101 341 to request that an unauthorized debit order be reversed but this needs to be done within 45 days of the debit order date. 

 

Kind Regards,

Mandy

Palmelmahlo
New Contributor
Good day, how do I reverse a payment that went off on my account via debit order, can I do the reversal on the mobile banking app