01-06-2018 09:23 AM
Please be advised that currently the feature to reverse debit orders is not available on the mobile banking app. Kindly note that a debit order can only be cancelled with the company that is debiting you. Banks do not have the authority to do so and this is the reason why contact must be made with the company debiting you to cancel the debit order. The Bank can however assist you with loading a stop payment for the debit order amount whilst you are in the process of cancelling the debit order. You may contact us on 0860 101 341 to request that an unauthorized debit order be reversed but this needs to be done within 45 days of the debit order date.
01-06-2018 05:39 PM
15-06-2018 05:00 AM
03-06-2019 02:59 PM
Login onto your app and go to 'More', Click on 'Manage Debit Orders'. It will request you input your ID number for security reasons. Please make sure your app has been updated. Otherwise, you won't be able to perform this on the App. You can only reverse Debit Orders under R200 on the App.