Community

Share knowledge. Find answers. Ask questions.

Community

A one-stop forum for all your banking questions

Reversal unknown debits

Reply
Fanele12
Frequent Visitor

How can I reverse the unknown debit through my standard bank app?

0 Kudos
Reply
6 REPLIES 6
Community Coordinator

Hello @Fanele12,

 

Please be advised that currently the feature to reverse debit orders is not available on the mobile banking app. Kindly note that a debit order can only be cancelled with the company that is debiting you. Banks do not have the authority to do so and this is the reason why contact must be made with the company debiting you to cancel the debit order. The Bank can however assist you with loading a stop payment for the debit order amount whilst you are in the process of cancelling the debit order. You may contact us on 0860 101 341 to request that an unauthorized debit order be reversed but this needs to be done within 45 days of the debit order date. 

 

Regards,

Mandy

0 Kudos
Reply
Jeromefelicia10
Occasional Contributor
Good Evening
My Name is Jerome Cyril Brown ID number 8511095154082
Ive had R90.00(Legal eye) R90.00 (Mediassist) And then my funeral policy which is fine then it took off R90.00 for (Resue) and R190.00 (Unitedrew )All these should be reversed as i dont know about them at all except my Funeral Policy
0 Kudos
Reply
Jeromefelicia10
Occasional Contributor
Okay Many Thanks Mandy
0 Kudos
Reply
Dissatisfied
New Member
This is a lame excuse. Debit order reversals can be done over the app with fnb and capitec. Why not with you? It's been almost 4 years that I can do this with my capitec account.
0 Kudos
Reply
Nomaswazi9
New Contributor
How do I reverse unknown debit orders
0 Kudos
Reply
Community Coordinator

Hello Nomaswazi9,

 

Login onto your app and go to 'More', Click on 'Manage Debit Orders'. It will request you input your ID number for security reasons. Please make sure your app has been updated. Otherwise, you won't be able to perform this on the App. You can only reverse Debit Orders under R200 on the App. 

0 Kudos
Reply