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Community


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Reversing instant

Reply
7 REPLIES 7
FanaM1
Community Coordinator

Good morning, @Ralph47.

 

Please be advised that you're able to reverse an Instant Money voucher on your mobile banking app if you still know the pin for the particular voucher. Kindly follow the below steps:

 

  • Log onto the app and tap on "Transact",
  • Tap on "Send" and select "Manage vouchers"
  • Select the voucher in question and follow the steps to delete it.

Regards,

Standard Bank Team

Ralph47
New Member
How do i reverse my instant money from Hollywood bets
Achmatpet
New Member
How do I reverse if I already send it but didn't withdraw
FanaM1
Community Coordinator

Good day @Nathan30.

 

Thank you for reaching out to us.

 

Kindly tell us how you would like us to assist you.

 

We look forward to your response.

 

Regards,

Standard Bank Team

Nathan30
New Member
Bhadi
Occasional Visitor
Good Day

I woud like to know if the recipient receives a notification when the Sender cancels a voucher?
ilanampiti
Community Coordinator

Hi,

You can cancel the Instant Money. Below are the steps you are to follow to go about cancelling the transaction. Only note the the R9.99 service fee charged, it is not refundable:

  1. Log into your Internet Banking account
  2. Place your cursor on 'Payments'
  3. Move it to and click on ''Instant Money'
  4. Select 'Cancel Instant Money transaction' and click Next
  5. Select the transaction you intend to cancel by clicking on the radio button on the left of the transaction(s) and click Next
  6. Enter the OTP you receive on your phone/email and click Next
  7. Enter the Cash Collection Pin you had used for the transaction and click Next
  8. Review everything and click 'Confirm' to complete the cancellation - you will get a cancellation successful notice on the page that follows.
Felix-M
New Contributor
How so I reverse uncollected instant money