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Reversing payment on the app

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ThandoM
Occasional Visitor

Reversing payment on the app

When is the payment reversal option going to be available on the app?

I mean the app makes life easier as is.
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4 REPLIES
reh4u
Occasional Visitor

Re: Reversing payment on the app

I have the same problem:(
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Community Coordinator

Re: Reversing payment on the app

Hello @ThandoM,

 

Please be advised that currently the feature to reverse payment on the mobile banking app is not available. Kindly note that you will need to contact our customer care on 0860 123 000 in order to be assisted with the reversal.

 

Kind Regards,

Mandy

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Eletshedzani
New Member

Re: Reversing payment on the app

I want to reverse payment
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Community Coordinator

Re: Reversing payment on the app

Hello @Eletshedzani,

 

Please be advised that you will need to visit your nearest branch or get in touch with customer care on 0860 123 000 in order to log a request for reversal. Kindly note that this needs to be done within a period of 45 days from the payment date.

 

Kind Regards,

Mandy

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