Reversing payment on the app

[Phumly]

M REVERSING R400

[FanaM1]

Hi, oB0330.

Please tell us how you would like us to assist you.

We look forward to hearing from you.

Regards,
Standard Bank Team

[oB0330]

[email protected]

[FanaM1]

Good morning, Modiegisarah.

Thank you for getting in contact.

Please tell us what error message you're receiving so that we can assist.

We look forward to hearing from you.

Regards,
Standard Bank Team

[Modiegisarah]

I want to reverse debit order on app but I click and doesn't reversed

[Thakgalo]

i ordered perfume on a website called Yaga and Jolizewild told me she would send tracking by monday and i still haven’t received it. i paid using a virtual card

[FanaM1]

Hi @MrThabo.

Thank you for reaching out.

For us to better assist, please tell us if you would like to reverse a debit order or an EFT.

We look forward to hearing from you.

Regards,

Fana.

Standard Bank Team

[MrThabo]

I want to reverse money

[Thokozile_M]

Hi @0680760796, 
Thank you for reaching out.
Kindly note that you can only reverse a debit order of less than R500 and not a debi-check debit order.
How to reverse recent debit orders for amounts less than R500:

• To begin, go to your home screen and select 'Manage'
• Choose Manage Debit Orders.
• Select a reverse debit order.
• Select the account from which the money was debited (keep in mind that debit order reversals can only be made from a current or savings account).
• Select the debit order you want to reverse.
• Select a reason why you want to reverse the debit order.

To cancel a debit order, you must contact the party you have the signed contract agreement with, as only they can cancel the debit order, not your bank. It’s then up to you to ensure that the instructions are carried out.
Please let me know if this resolves your query.

Kind regards,

Thokozile.

Standard Bank Team

[0680760796]

How do i reverse the money

[0680760796]

The app

[Boipelo23]

Hi @Ndu10 

Thank you for reaching out to us,

To reverse an EAP  transaction, please be mindful of the following:

1. The fee is R310
2. Reversal of funds are3 not guaranteed.
3. There is a 10-business-day turnaround.

Kindly forward the form to [email protected] for our team to assist further.

If you decide to reverse the money, the link below will redirect you to download a didacte so you can use it to reverse funds.

https://www.businessonline.standardbank.co.za/static_file/Business%20Online/sa/Forms%20for%20profile...

We hope the information provided above is useful.

Kind regards,

Boipelo.

Standard Bank Team

[Ndu10]

Please help me

[FanaM1]

Good morning @SinaloG and @Sh-ir1.

Please check below for the instructions we previously discussed about money reversal.

NB:
Fee R310
It’s not guaranteed.
There is a 10-business-day turnaround.

Kindly forward the form to [email protected] for our team to assist further.

If you decide to reverse the money, the link below will redirect you to download a didacte so you can use it to reverse funds.

https://www.businessonline.standardbank.co.za/static_file/Business%20Online/sa/Forms%20for%20profile...

We hope the information provided above is useful.

Regards

Fana.

[SinaloG]

Hi. Id like to reverse a payment. Please contact me on [email protected].

Thank you.

[Sh-ir1]

Yes reversing payment on the app

[amahlek]

Hi can you please help me. I want to reverse payment.

[SilindileMbo]

Hi Pul3,

Thank you for getting in touch.

We have attached the form to this chat for your convenience, once completed please email it to [email protected] for our team to assist further.

Regards

Silindile

Standard Bank Team

[Pul3]

Hi Please just send me aform i need to reverse my money i send to awrong person that my email
[email protected].

[SilindileMbo]

Hi Dp258369,

Thank you for getting in touch.

To have your funds reversed, you will have to request an EFT payment recall. The process can take up to 7-10 working days. You can use the below link to download a recall form. Once filled in, you can email it back to [email protected].

Regards

Silindile