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A one-stop forum for all your banking questions
28-03-2024 06:31 AM
29-02-2024 12:20 PM
Good day, @ClaudelleF.
We are disappointed to hear that.
We need your aid with a chargeback form and our personnel.
If the money was an outstanding authorisation rather than a card transaction, it will slip off the system and be reversed back into your account.
There will be no SMS informing you that the funds have been reversed back into your account.
Should you consider reversing the money? Please provide your email address so that we may forward the dispute form to you.
We are eagerly awaiting your response.
Regards,
Team Standard Bank
28-02-2024 01:28 PM
28-11-2023 08:55 AM
Good day @Alija.
We appreciate you taking some time to reach out to us.
That is regarded as an EAP recall, and it is possible.
NB:
Fee R310
It’s not guaranteed.
There is a 10-business-day turnaround.
Kindly forward the form to [email protected] for our team to assist further.
If you decide to reverse the money, kindly provide your email address so we may send you the dispute form.
We hope the information provided above is useful.
Regards
Team Standard Bank
25-11-2023 09:20 AM
13-11-2023 02:09 PM
Hi @Newton.
We appreciate you bringing this to our attention.
Kindly send us an email to [email protected] for us to assist further.
Regards,
Standard Bank Team
11-11-2023 09:37 AM
24-08-2023 03:28 PM
Good day @Afeeka.
We appreciate you taking some time to reach out to us.
That is regarded as an EAP recall, and it is possible.
NB:
Fee R310
It’s not guaranteed.
There is a 10-business-day turnaround.
Kindly forward the form to [email protected] for our team to assist further.
If you decide to reverse the money, kindly provide your email address so we may send you the dispute form.
We hope the information provided above is useful.
Regards
Fana.
Team Standard Bank
23-08-2023 04:51 PM
23-08-2023 04:50 PM
21-11-2022 01:45 PM
Hi @7293844.
Thank you for reaching out.
We have few ways in which you can get your ATM pin.
Option 2: Please call to use our telephone banking service. A member of our staff will help you with the ATM pin. Call 0861 201 000 and select Option 2 before 2.
Option 3: To get help with your ATM pin, head to the branch that's closest to you with your ID book. If your pin is blocked, our branch personnel will be able to help you reset it.
I hope this clarifies your query.
Best regards
Fana.
Team Standard Bank.
19-11-2022 05:11 AM
19-11-2022 05:09 AM
19-11-2022 05:07 AM
02-11-2022 11:12 AM
Hi @Preline, how would you like us to assist you?
01-11-2022 12:39 PM
39000.
05-10-2019 07:19 AM
28-01-2019 12:19 PM
Hello @VG24,
Please be advised that the bank regards the safety and security of our customers as crucial and has a zero tolerance approach to fraud of any nature. Customers who notice an unauthorised debit order on their accounts are encouraged to contact their bank immediately to reverse the transaction. This can be done at a branch or through the call centre on 0860 123 000. There are no fees associated with this reversal as long as the transaction is reversed within 40 days of the transaction taking place. Customers who feel that they have been incorrectly debited or charged for a service that they did not subscribe to should also contact the company directly to stop any future debit orders. Customers are also encouraged to lay a criminal complaint with the South African Police Service. In turn, Standard Bank does report any suspicious transactions under strict regulatory guidelines to the relevant authorities.
Kind Regards,
Mandy
25-01-2019 02:32 PM