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A one-stop forum for all your banking questions
21-09-2023 08:24 AM
I am trying to buy something on my virtual debit card, but when I need to make a purchase I should receive an OTP before I can complete it but then I don't receive any OTP so I can't go through my purchase.
02-01-2023 09:55 AM
Hi @cynthianoluvuyo.
We appreciate you reaching out to us.
It sounds more like you need to reset your password because the one you entered was incorrect.
To reset your password, please follow these steps:
Please ensure that you enter card details you iniitally registered with.
If not, kindly get in touch with our team on 0860 123 000, option 3, then option 4, to update your profile and reset your password.
Regards
Fana.
Standard Bank Team
30-12-2022 11:07 PM
30-12-2022 11:07 PM
28-12-2022 02:36 PM
Hi @Andrew016.
Thank you for reaching out.
Contact numbers are changed by our branch as per the banking policy.
The reason for this is to ensure that the details provided are correct, and there is a form you need to fill out for confirming a contact number change so that the process is seamless.
Kind regards,
Fana.
Standard Bank Team
28-12-2022 10:05 AM
29-11-2022 04:04 PM
Hi @Artstandard.
Thank you for getting in touch with us.
We need additional information about the nature of the transaction in order to help you:
Looking forward to your response with patience.
Regards
Fana.
Standard Bank Team.
29-11-2022 12:22 PM
29-11-2022 12:19 PM
22-07-2022 03:25 PM
21-07-2022 01:50 PM
24-09-2021 08:34 AM
05-08-2021 02:50 PM
03-06-2021 05:38 PM
08-03-2021 06:33 AM
My debit card has expired. can I apply for new one online?
03-06-2020 06:54 AM