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15-05-2017 01:23 PM
Please see this thread : https://community.standardbank.co.za/t5/Mobile-banking-app/Screen-overlay-detected/m-p/418122#M2041 . It contains steps to troubleshoot the screen overlay issue. We found that certain 3rd party keyboard can trigger this issue.
03-05-2017 01:06 PM
Hi,
I apologise for your experience. Please do make sure that all your screen apps, dimmer are dissabled via your settings and try again.
03-05-2017 11:22 AM
10-04-2017 06:49 PM
Hi Guys
Have this issue been resolved? I have had the same problem since mid 2016 and cannot get the app to work. I am not using any screen dimmer apps and have disabled screen overlay for ALL apps on my phone. Yet, still getting this error and therefore I cannot use the banking app.
I even changed phones and loaded the latest operating system. Searching through this forum I see that in Feb 2017 people were still struggling with thi error.........with no real or useful feedback from Standard Bank.
Anyone have some ideas?
12-12-2016 09:12 AM
Hi craigsparks,
Are using any screen dimmer type apps. If you are, you need to disable these apps.
Also please confirm what version of android you are using. I apologise for the inconvenience.
10-12-2016 07:51 AM
07-12-2016 03:55 PM
Hi,
Are using any screen dimmer type apps. If you are, you need to disable these apps.
Also please confirm what version of android you are using.
07-12-2016 03:53 PM
Hi, I unfortunately cannot advise on the turnaround time. I will, however, let our specialist know that your query is urgent.
07-12-2016 02:46 PM
Thanks, how soon can this be resolved, I ha ve to make payments by 4pm latest today.
07-12-2016 02:14 PM
Hi Brandon,
I apologise for the inconvenience. I will get a specialist to assist you with this matter.
07-12-2016 12:27 PM
Hi. I used the app with no hassles for a few days, today as soon as I want to enter my password, I receive a pop-up screen prohibiting me to enter with password. The message "Screen overlay detected. Certain full screen apps, such as dimmers, can compromise your security. To continue using the Banking App please disable these in Settings>Apps."
Firstly, why is this happening how all of a sudden. 2 What apps do I have to disable, I have quite a few. This is frustrating as I have to make urgent payments as I'm on the road during the day, this method of payment via the app makes life easier, but now this!
PLEASE HELP!
regards
Brandon