Visit our COVID-19 site for latest information regarding how we can support you. For up to date information about the pandemic visit www.sacoronavirus.co.za.
A one-stop forum for all your banking questions
10-08-2022 03:59 PM
Thank you for sharing this. Please send an email to [email protected]. Our team would have to look into it.
Kind regards,
Fana.
05-08-2022 03:19 PM
The OTP option is not given. It just says didnt receive OTP but not anything else and it shows the popup on the screen.
Regardless if there is an OTP function, the pop up showing on a Locked screen is a huge security risk, what if my purse gets stolen or my phone gets stolen and the pop allows them to authorise payments even though the phone is locked.
04-08-2022 09:37 AM
Hi @Jay88.
The payment method has been enhanced. You can now choose either you want you want to authenticate the payment using OTP method, or USSD. Every payment does ask you which method you prefer. You can always change it to your preferred method.
Kind regards,
Fana.
03-08-2022 11:19 AM
When doing an online payment with debit/credit card. An OTP used to be smsed to my phone number before.
This has changed to a pop up showing on my phone with a Yes or No option to confirm the online payment.
Issue: when my phone is locked this popup still displays, this is a huge security risk
Expected: When phone is locked NO popup should be displayed to authorise online payments.