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26-09-2019 10:12 AM
Hi the app doesn's seem to work after upgrading my iPhones software and im in desperate need of it. Keeps saying "internal error"
Can you please resolve this issues ASAP!!!!!!!
26-09-2019 06:53 PM
I am having the same difficulty. I have even gone so far as to delete the app and downloaded it anew. I still can't get it working, getting the same intenral error message.
I have tried restarting from scratch reentering my finger print and password and get the same message.
I have a Iphone 8, but a friend with a iphone 10 using face recognition is not having any problems.
26-09-2019 07:43 PM
This problem started on the 17th of September - look at the reviews on the App Store. I personally have tried getting Standard Bank's attention to this matter as of last Saturday, to no avail. I am afraid that they either just do not believe us, or do not care.
This is just pathetic- I am changing back to FNB tomorrow!!!
27-09-2019 07:41 AM - edited 27-09-2019 07:42 AM
I'm experienceing the same issue. Tried different login options. Then after the 10th time of trying to get hold of someone on the phone at STD, they say they havent heard of this issue. I've submitted a query, and I'll get feedback by 7th of October. I find this sort of behaviour totally unacceptable and if a 5-10min wait is a normal call wait time for a Prestige client, I dont want any part of it. STD, if youre listening, get your act together. I await your response.