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Community


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Standard Bank App not working

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Occasional Contributor
On my I phone x for the last 2 days every time I try to sign in with my correct password onto the standard bank app the app disappears and takes me back to the home screen. Tried deleting the app completely and reinstalling it , but the same problem occurs . Updated my software & have tried everything, have been on hold for ages & have been told the problem has been escalated to the IT department but am really having no joy . Wondering if anyone else has experienced this or has a Soloution . Would be very grateful. .
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Visitor
Yes same with me on my iPhone. Called the call center and nobody knows about any issue. Can standard bank please sort out or respond. There is clearly and issue with iPhones and accessing the app.
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Occasional Contributor
Please would someone from the Standard Bank get back to us on this issue , and provide a solution .It’s bad service to leave customers in the dark and not respond , at least acknowledge there is a problem and let us know you are attempting to resolve this .
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Occasional Contributor
Please would someone from Standard bank respond to this issue . It’s extremely poor service to leave us in the dark .
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Community Coordinator

Hello @Roly1963,

 

Could you kindly forward us your email address registered for mobile banking, ID number and contact details to [email protected] with the subject line "iOS app log in failure" so that I may escalate to our development support team for further review and assistance.

 

Kind Regards,

Mandy

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New Contributor

Hi,

I am experiencing the same problem with my Iphone 6s. I see your post has been market as resolved. Can you share any information on how your issue was resolved?

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New Member

Hi all I have a samsung note 8 the phone app stoped me from making payments, tranfures, and many more things. Went into the bank and it was segested that it could be my phone or the app

after deleting the app and reinstalling it, it will not let me rejester now. Is standard bank fixing the problem and can we as standard bank customers expect a response to our concerns

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Occasional Visitor
My app also does the same on my iphone 6s,please help, urgent payments need to made
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New Member
My app not working wats coming on for n moth no
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New Member
I can't log into my app it's not using my email address
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New Member
When I try to login it doesn't want to go through
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