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Standard Bank app refuse login even after password reset

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New Member
The app has stopped accepting login once I have reset the password. It only logs on when I go through the password reset procedure. Otherwise it tells me it has experienced problems with handling my request.

I have reinstalled the app in a futile attempt at fixing the issue.
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VIP
Hi JPBARNARD

I'm from the technical team supporting the mobile banking application. Just wanted to let you know that we are investigating why you are getting an error when trying to login. I'll provide feedback once we know what is happening.
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New Contributor
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Occasional Visitor
I'm also expiriencing the same thing
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Community Coordinator

Hello @Portiaxolile 

 

Please confirm if this is still an issue. We currently don't have any issues with our digital channels. Kindly share your query on our social media platforms should you require further immediate assistance in future. You can share your with us here for convenient assistance and response: twitter: https://twitter.com/StandardBankZA or Facebook: https://www.facebook.com/StandardBankSA/. Note, you can send a direct message to us for further assistance.

 

Regards,

Boitumelo

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