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Community


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Standard Bank app refuse login even after password reset

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JPBARNARD
New Member
The app has stopped accepting login once I have reset the password. It only logs on when I go through the password reset procedure. Otherwise it tells me it has experienced problems with handling my request.

I have reinstalled the app in a futile attempt at fixing the issue.
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5 REPLIES 5
ryankrull
VIP
Hi JPBARNARD

I'm from the technical team supporting the mobile banking application. Just wanted to let you know that we are investigating why you are getting an error when trying to login. I'll provide feedback once we know what is happening.
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li-alan
New Contributor
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Portiaxolile
Occasional Visitor
I'm also expiriencing the same thing
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Boitumelo
Community Coordinator

Hello @Portiaxolile 

 

Please confirm if this is still an issue. We currently don't have any issues with our digital channels. Kindly share your query on our social media platforms should you require further immediate assistance in future. You can share your with us here for convenient assistance and response: twitter: https://twitter.com/StandardBankZA or Facebook: https://www.facebook.com/StandardBankSA/. Note, you can send a direct message to us for further assistance.

 

Regards,

Boitumelo

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SandileZ
Occasional Visitor
It's been more than a month experiencing this backlock, I can't login...it asks me to fill in the card number and password then comes back with a technical error issue and it's annoying, tried calling you guys but the guy who picked up just dropped the call and it was so unprofessional
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