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A one-stop forum for all your banking questions
12-03-2019 06:20 PM
12-03-2019 04:23 PM
12-03-2019 04:10 PM
Hello @Bongoz,
We've consulted with our tech team and they've advised that the aren't any logged issues currently with transacting on the Mobile Banking App. Could I kindly ask that you forward your Standard Bank ID (email registered on app), ID number and contact details to [email protected] with the subject line "unable to transact on app" so that we can escalate to our development team for further intervention and assistance.
Kind Regards,
Mandy
12-03-2019 03:13 PM
11-03-2019 09:57 AM
Hello @Cherokee,
Could I kindly ask that you forward your Standard Bank ID (email registered on the mobile banking app), ID number and contact details to [email protected] with the subject line "unable to install app" so that we can escalate to our development team for further assistance.
Apologies for the inconvenience that this may have caused.
Kind Regards,
Mandy
09-03-2019 01:39 PM
I have just bought a new Samsung Galaxy S10 phone and I cannot finish the process of installing the app on my new phone. There is a new way to sign in and at the last step a message comes up to inform me that something went wrong and I should try later. That has been going on for a week. I have uninstalled the app a few times and started all over, but no success. On my previous phone with the old signon it worked perfectly well. This is extremely frustrating because I need the app to do transactions. Please help!