Standard bank virtual card not refunding reversed debit order money

[SilindileMbo]

Hi Siyamhlawuli,

Thank you for reaching out.

 We are sorry to hear that you're having problems with your refund. May you please send us an email to [email protected] with the subject line 'Virtual card refund | Community". Please also provide us with a thorough description of your issue, your account and also your contact details. Our team will try our best to assist you! 

Regards

Silindile 

Standard Bank Team

[Siyamhlawuli]

I recently experienced the same thing, my refund was issued last of last week but has not reflected on my virtual card. Kindly assist thank you.

[FanaM1]

Hello @Paleesah.

We appreciate you reaching out to us.

You need to fill out a dispute form and forward it to our team for further assistance.

Please share your email address so we can share the form with you and give you further instructions.

We are looking forward to hearing from you.

Regards,

Fana

Standard Bank Team

[Paleesah]

I also experienced the same issue , kindly assist to reverse money on a virtual card

[kevinbrowne1992]

Hi Jason

I have the same issue, has yours been resolved?

[Jason9]

Hi, I have made a virtual card on my standard bank app and only used it for paying my spotify account, and I have noticed that the money for spotify was deducted on the 25 and on the 28th of last month, I have contacted spotify to find out what was happening and turns out that they only noticed one payment that was made and not the other, and also mentioned that if it did happen it would be refunded and if not then I would have to contact my bank. I have been waiting for the passed four days for the money to be transferred back into my virtual card but nothing seems to be happening, can you please assist me with this issue.

Thank you
Jason Birkholtz