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Community


Share knowledge. Ask questions. Find answers.

Community

A one-stop forum for all your banking questions

TOLL FREE CUSTOMER CARE

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6 REPLIES 6
FanaM1
Community Coordinator

Good morning, @robinstevens351.

 

We're sorry to hear about that.

 

Our team needs to have a look into as it sounds more like your profile was not updated accordingly.

 

Please send an email to [email protected] with a subject line " Contact number change", along with your ID number and new contact details.

  

Kind regards, 

Standard Bank Team.

robinstevens351
New Contributor
How long should I wait to log into my banking app if I changed my phone number
robinstevens351
New Contributor
I changed my phone number at the bank but I still can't log into my baking app because it still has the old number
Meagan1
Visitor
It's so disappointing I've been trying to get hold of then since 9am over R100 airtime gone for what to be put on hold too..
ksc
New Contributor
There was a block on my account which was supposedly lifted. But I still cant purchase via the banking app, or make any transfers. Called three times, and twice I was told my profile had been refreshed and it was sorted.
MandyP
Community Coordinator

Hello @ksc,

 

I can understand your frustration and would like to apologies for this issue. Can you kindly let me know how we can help you so that we can urgently look into this matter and assist you further.

 

Kind Regards,

Mandy

ksc
New Contributor
Calling Standard Bank customer care SHOULD BE toll free!! I just spent R100 in airtime ON HOLD and my issue still isn't fixed. Happens all the time that my airtime runs out and it is completely unfair!